Compassionate Vet Receptionist - Part Time Front Desk Pro

Fox Creek - Kirkwood; Kirkwood (MO); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Employee pet discount

Job summary

Fox Creek Veterinary Hospital at Kirkwood seeks a skilled and compassionate part-time Veterinary Receptionist to be the primary contact for clients and their pets. You will balance administrative precision with warmth across a range of interactions, including emotionally sensitive conversations such as euthanasia scheduling.

Responsibilities include greeting clients, updating records in EMR/PIMS, handling multi-line phone systems, processing payments, and coordinating with the veterinary team to

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required.
• Experience with veterinary practice management software; Cornerstone is preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Front desk operations

Customer service

Appointment scheduling

Phone management

Communication skills

EMR data entry

Tools

Cornerstone

Job description

Fox Creek Veterinary Hospital at Kirkwood seeks a skilled and compassionate part-time Veterinary Receptionist to be the primary contact for clients and their pets. You will balance administrative precision with warmth across a range of interactions, including emotionally sensitive conversations such as euthanasia scheduling.

Responsibilities include greeting clients, updating records in EMR/PIMS, handling multi-line phone systems, processing payments, and coordinating with the veterinary team to