Part-Time Emergency Vet Receptionist — Compassionate Client Care

Ethos Discovery; Northern (KY); Hybrid; USD 22,000 - 25,000; Part time

Benefits offered by this job

401K

Employee Assistance Program

Job summary

Ethos Veterinary Health’s WVRC Ozaukee location is seeking a Customer Service Representative to join our 24/7 emergency care team. You will welcome clients, answer questions, coordinate with clinical staff, and help families feel supported during stressful moments in a busy hospital setting.

This part-time, first-shift role emphasizes compassionate communication and meticulous documentation. The schedule is 9am–1pm with some weekends & holidays; compensation is $17/hr, commensurate with

Qualifications

• Excellent interpersonal skills and able to develop and maintain positive working relationships with others
• Have a fundamental knowledge of windows based computer programs
• Proven effective communication and the ability to multitask and prioritize
• Willing and able to provide exceptional customer service
• A motivated and dedicated individual who is self- motivated to provide exceptional service

Responsibilities

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding WVRC services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with hospital legal requirements
• Assist with other administrative duties such as scanning, faxing, emailing, for example
• Support team to reach common goals
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply

Skills

Interpersonal skills

Windows basics

Communication/multi-tasking

Customer service

Self-motivation

Job description

Ethos Veterinary Health’s WVRC Ozaukee location is seeking a Customer Service Representative to join our 24/7 emergency care team. You will welcome clients, answer questions, coordinate with clinical staff, and help families feel supported during stressful moments in a busy hospital setting.

This part-time, first-shift role emphasizes compassionate communication and meticulous documentation. The schedule is 9am–1pm with some weekends & holidays; compensation is $17/hr, commensurate with