Pet ER Receptionist: Compassionate Customer Care (PT)

Talentify; Wisconsin; On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

401K

Employee Assistance Program

Job summary

WVRC Ozaukee is seeking a friendly Customer Service Representative to join our 24/7 emergency care team in Ozaukee, Wisconsin. This part-time, 1st shift role (9am-1pm) may require some weekends and holidays, offering a chance to welcome families, coordinate with clinical staff, and support clients during stressful moments.

You’ll handle scheduling, billing, and record updates, provide compassionate service, and help ensure the highest quality of care.

Qualifications

• Excellent interpersonal skills and ability to maintain positive working relationships.
• Fundamental knowledge of Windows-based computer programs.
• Proven effective communication with ability to multitask and prioritize.
• Commitment to exceptional customer service.
• Motivated, self-driven to provide outstanding service.

Responsibilities

• Welcome clients in a friendly, compassionate manner.
• Prepare and review documents and medical records accurately.
• Educate clients about WVRC services.
• Process appointments, emergencies, and client requests with high care.
• Process invoices and payments accurately.
• Update client/pet records per hospital requirements.
• Assist with administrative tasks such as scanning, faxing, emailing.
• Support team to reach common goals.
• Seek guidance in client cases where protocol does not apply.

Skills

Interpersonal skills

Windows knowledge

Communication

Customer service

Self-motivated

Tools

Windows OS

Job description

WVRC Ozaukee is seeking a friendly Customer Service Representative to join our 24/7 emergency care team in Ozaukee, Wisconsin. This part-time, 1st shift role (9am-1pm) may require some weekends and holidays, offering a chance to welcome families, coordinate with clinical staff, and support clients during stressful moments.

You’ll handle scheduling, billing, and record updates, provide compassionate service, and help ensure the highest quality of care.