Vet Clinic Front Desk Concierge

Petco; New York (NY); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Salary range posted

Job summary

Petco is seeking a Hospital Concierge for our Vetco Total Care full-service veterinary hospital in New York. You will be the friendly first and last contact for clients, handling calls, greeting visitors, and coordinating appointments to ensure a smooth experience for pets and their families.

The ideal candidate has at least 1 year of experience in a veterinary practice or customer-facing role, excellent written and verbal communication, and a compassionate, professional demeanor.

Qualifications

• High school diploma is a requirement.
• Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role.
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have exceptional telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.
• Preferred: Previous experience using a Practice Management System

Responsibilities

• Assume primary responsibility for answering the practice phone and routing calls appropriately.
• Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings.
• Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive. Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation.
• Participate in the training of new staff members and general dissemination of knowledge as required.
• Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well-stocked with appropriate materials.
• Confirm all appointments by client’s preferred communication method (phone, email, text) the prior day, and make necessary adjustments.
• Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.
• Perform additional duties as assigned

Skills

Telephone skills

Computer skills

Communication skills

Team player

Empathy

Education

High school diploma

Tools

Practice Management System

Job description

Petco is seeking a Hospital Concierge for our Vetco Total Care full-service veterinary hospital in New York. You will be the friendly first and last contact for clients, handling calls, greeting visitors, and coordinating appointments to ensure a smooth experience for pets and their families.

The ideal candidate has at least 1 year of experience in a veterinary practice or customer-facing role, excellent written and verbal communication, and a compassionate, professional demeanor.