Client Service Specialist - Pet Care & Guest Experience

CityVet Support Staff; Providence Village (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401k with match

Health Savings Account

Growth opportunities

Paid time off

Floating holidays

Flexible schedules

Paid parental leave

Health/Dental/Vision insurance

Disability/Life Insurance

Pet-care program

Employee discount

Telemedicine for families

Employee Assistance Program

Job summary

CityVet Providence is seeking a Client Service Specialist to be the clinic's primary contact, greeting clients, booking appointments, and ensuring a pleasant experience. The CSS Associate will work with the team to manage check-ins, triage needs, and discharge information for grooming, clinic, walk-ins, and boarding.

The role emphasizes energy, empathy, and reliability, with benefits including 401(k) with employer match, paid time off, flexible schedules, telemedicine for families, and an

Responsibilities

• Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client's arrival.
• Must be at least 18 years of age at the time of hire

Job description

CityVet Providence is seeking a Client Service Specialist to be the clinic's primary contact, greeting clients, booking appointments, and ensuring a pleasant experience. The CSS Associate will work with the team to manage check-ins, triage needs, and discharge information for grooming, clinic, walk-ins, and boarding.

The role emphasizes energy, empathy, and reliability, with benefits including 401(k) with employer match, paid time off, flexible schedules, telemedicine for families, and an