Veterinary CSR Lead — Front Desk & Patient Care

NVA; Sumner (WA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k)

Paid time off

Employee discounts

Job summary

Abqpetcarehospital in Sumner, WA, is seeking a Customer Service Representative to provide exceptional service within a veterinary environment. The role requires 3 years of customer service experience, excellent communication skills, and the ability to manage tasks effectively. Responsibilities include answering calls, managing schedules, and ensuring client satisfaction. The position offers a competitive salary of $17.00 - $21.00 per hour, along with benefits like medical, dental, and paid time off.

Qualifications

• 3 years of Customer Service experience required.
• Ability to manage time and tasks effectively.
• Demonstrable skills in complex problem-solving and critical thinking.
• Basic computer skills, previous practice management knowledge preferred.

Responsibilities

• Answer incoming calls and manage GP schedule.
• Ensure quality care for clients and patients.
• Verify accuracy of logged cash transactions.
• Monitor computer systems and resolve technical issues.

Skills

Customer Service experience

Excellent communication skills

Time management

Problem-solving

Active listening

Tools

Microsoft Office suite

Job description

Abqpetcarehospital in Sumner, WA, is seeking a Customer Service Representative to provide exceptional service within a veterinary environment. The role requires 3 years of customer service experience, excellent communication skills, and the ability to manage tasks effectively. Responsibilities include answering calls, managing schedules, and ensuring client satisfaction. The position offers a competitive salary of $17.00 - $21.00 per hour, along with benefits like medical, dental, and paid time off.