Vet Clinic Care Concierge — Warm Client & Pet Experience

Bond Vet; Andover (MA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Tuition reimbursement

Flexible scheduling

In-clinic pet care discount

Weekend team lunch

Stocked pantries

Bond Swag Credit

Bereavement leave

Leadership development

Job summary

Bond Vet is hiring a Care Coordinator in the United States for our growing network of clinics. You will be the first and last touchpoint for clients and pets, ensuring a warm, welcoming experience from check‑in to check‑out across busy clinics.

The role emphasizes hospitality, strong communication, and teamwork with veterinarians and staff. We offer competitive hourly pay, flexible scheduling, tuition reimbursement, and extensive team perks to support work‑life balance.

Qualifications

• 1+ years in customer service or hospitality
• Strong verbal and written communication
• Experience in veterinary reception preferred

Responsibilities

• Create a welcoming, supportive experience for pet parents and their pets from check‑in through check‑out
• Manage daily appointment flow, scheduling, and walk‑in coordination in a fast‑paced clinical environment
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
• Maintain organized, clean, and well‑stocked client‑facing spaces
• Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
• Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
• Assist with administrative and operational tasks as needed to support the hospital team

Skills

Customer service

Hospitality

Communication

Multitasking

Job description

Bond Vet is hiring a Care Coordinator in the United States for our growing network of clinics. You will be the first and last touchpoint for clients and pets, ensuring a warm, welcoming experience from check‑in to check‑out across busy clinics.

The role emphasizes hospitality, strong communication, and teamwork with veterinarians and staff. We offer competitive hourly pay, flexible scheduling, tuition reimbursement, and extensive team perks to support work‑life balance.