Pet Care Concierge & Clinic Experience Lead

Bond Vet; North Carolina; On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive Pay

Team-Based Profit Sharing Bonus

Comprehensive Benefits

Up to 100% Tuition Reimbursement for L

Flexible Scheduling Options

In-Clinic Pet Care Discount

Generous Employee Referral Bonus (up 到

Job summary

Bond Vet is hiring a Care Coordinator in North Carolina. You will be the first and last touchpoint for clients and pets, ensuring a warm, professional experience from check-in through check-out. The role involves managing appointment flow, coordinating with veterinary teams, and maintaining clean, welcoming spaces.

The position offers flexible schedules, competitive pay ($16-$21/hour), and comprehensive benefits, with opportunities for growth and bonuses based on clinic performance.

Qualifications

• 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles.
• Veterinary industry experience preferred.
• Excellent verbal and written communication; ability to multitask in a fast-paced environment.

Responsibilities

• Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
• Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
• Maintain organized, clean, and well-stocked client-facing spaces
• Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
• Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
• Assist with administrative and operational tasks as needed to support the hospital team

Skills

Customer service

Hospitality

Communication

Teamwork

Tools

CRM systems

Scheduling software

Job description

Bond Vet is hiring a Care Coordinator in North Carolina. You will be the first and last touchpoint for clients and pets, ensuring a warm, professional experience from check-in through check-out. The role involves managing appointment flow, coordinating with veterinary teams, and maintaining clean, welcoming spaces.

The position offers flexible schedules, competitive pay ($16-$21/hour), and comprehensive benefits, with opportunities for growth and bonuses based on clinic performance.