Care Coordinator - Welcoming Vet Clinic (Flexible Schedule)

Bond Vet; Washington (District of Columbia); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

A Fur-ever Home Feeling

FIGS Scrubs Provided

Stocked Pantries

Weekend Team Lunch

Stocked Bathrooms

Bond Swag Credit

Pet & Chosen Family Bereavement Leave

Leadership That Sets Us Apart

Job summary

Bond Vet is seeking a Care Coordinator to provide a warm, patient-facing experience from check-in to check-out at our Washington, DC clinics. You’ll manage appointment flow, coordinate with clients and veterinary teams, and keep spaces welcoming and organized.

This role emphasizes hospitality, clear communication, and teamwork in a fast-paced veterinary setting. We offer competitive compensation, team-based bonuses, tuition reimbursement for LVT/CVT, comprehensive benefits, and flexible

Qualifications

• 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles.
• Veterinary industry experience preferred.
• Strong verbal and written communication skills with a warm, professional demeanor.
• Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment.
• Comfortable learning and navigating multiple computer systems and technology platforms.
• Passion for delivering outstanding client experiences and working collaboratively as part of a team.

Responsibilities

• Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out.
• Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment.
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person.
• Maintain organized, clean, and well-stocked client-facing spaces.
• Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit.
• Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience.
• Assist with administrative and operational tasks as needed to support the hospital team.

Skills

Customer service

Hospitality

Communication

Multitasking

CRM systems

Tools

CRM systems

Job description

Bond Vet is seeking a Care Coordinator to provide a warm, patient-facing experience from check-in to check-out at our Washington, DC clinics. You’ll manage appointment flow, coordinate with clients and veterinary teams, and keep spaces welcoming and organized.

This role emphasizes hospitality, clear communication, and teamwork in a fast-paced veterinary setting. We offer competitive compensation, team-based bonuses, tuition reimbursement for LVT/CVT, comprehensive benefits, and flexible