Pet Care Concierge & Client Experience Lead

Bond Vet; Malden (MA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Profit-sharing bonus

Paid parental leave

401(k)

Healthcare premiums

Job summary

Bond Vet is building the next generation of veterinary clinics with a focus on pet care and human-animal bonding. We are seeking a compassionate Care Coordinator to join our team, serving as the first and last touchpoint for clients and pets.

You will ensure guests are welcomed, comfortable, and supported throughout their visit, while coordinating appointments and maintaining a warm, professional environment.

Qualifications

• 1+ years in customer service, hospitality, veterinary reception, or other client-facing roles.
• Veterinary industry experience preferred.

Responsibilities

• Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out.
• Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment.
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person.
• Maintain organized, clean, and well-stocked client-facing spaces.
• Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit.
• Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience.
• Assist with administrative and operational tasks as needed to support the hospital team.

Skills

Customer service

Hospitality

Communication

Teamwork

Job description

Bond Vet is building the next generation of veterinary clinics with a focus on pet care and human-animal bonding. We are seeking a compassionate Care Coordinator to join our team, serving as the first and last touchpoint for clients and pets.

You will ensure guests are welcomed, comfortable, and supported throughout their visit, while coordinating appointments and maintaining a warm, professional environment.