Pet Care Experience Specialist

Bond Vet; Reading (MA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Profit sharing bonus

Zero-premium health plan

401(k) with match

Tuition reimbursement

Flexible scheduling

In-clinic pet care discount

Referral bonus up to $8,000

Scrubs provided

Stocked pantries

Bereavement leave

Job summary

Bond Vet is seeking a compassionate Care Coordinator to welcome clients and their pets, manage daily appointment flow, and coordinate in-clinic operations with a strong focus on hospitality and client experience.

You will be the first and last touchpoint for patients, ensuring they feel welcomed, comfortable, and supported throughout their visit. A positive, team-driven attitude is essential for success in a fast-paced clinic environment.

Qualifications

• 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles.
• Veterinary industry experience preferred
• Strong verbal and written communication skills with a warm, professional demeanor
• Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment

Responsibilities

• Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
• Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
• Maintain organized, clean, and well-stocked client-facing spaces
• Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
• Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
• Assist with administrative and operational tasks as needed to support the hospital team

Skills

Customer service

Hospitality

Communication

Multitasking

Team collaboration

Vet experience

Job description

Bond Vet is seeking a compassionate Care Coordinator to welcome clients and their pets, manage daily appointment flow, and coordinate in-clinic operations with a strong focus on hospitality and client experience.

You will be the first and last touchpoint for patients, ensuring they feel welcomed, comfortable, and supported throughout their visit. A positive, team-driven attitude is essential for success in a fast-paced clinic environment.