Pet Care Concierge — Client Experience Lead

Bond Vet; Montclair (NJ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Profit sharing bonus (team-based) bycl

Zero-premium health insurance for some

401(k) with employer match

Tuition reimbursement for LVT/CVT

In-clinic pet care discount

Referral bonus up to $8,000

FIGS scrubs provided

Stocked pantries

Weekend team lunch

Bond swag credit

Bereavement leave

Leadership development

Job summary

Bond Vet is seeking a compassionate Care Coordinator in Montclair to greet clients and pets, manage check-in/check-out, and ensure a smooth visit. You’ll handle scheduling and communication with clients and veterinary teams in a fast-paced clinic setting.

The role emphasizes hospitality, teamwork, and strong communication. Flexible schedules, competitive pay, and growth opportunities are offered to support your career in veterinary care.

Qualifications

• 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles.
• Strong verbal and written communication with a warm, professional demeanor.
• Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment.
• Comfortable learning and navigating multiple computer systems and technology platforms.

Responsibilities

• Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out.
• Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinic environment.
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person.
• Maintain organized, clean, and well-stocked client-facing spaces.
• Provide exceptional hospitality and help educate pet parents during visits.
• Support clinic operations and collaborate with the veterinary team for a smooth client experience.

Skills

Customer service

Hospitality

Communication

Multitasking

Tech literacy

Teamwork

Tools

CRM systems

Job description

Bond Vet is seeking a compassionate Care Coordinator in Montclair to greet clients and pets, manage check-in/check-out, and ensure a smooth visit. You’ll handle scheduling and communication with clients and veterinary teams in a fast-paced clinic setting.

The role emphasizes hospitality, teamwork, and strong communication. Flexible schedules, competitive pay, and growth opportunities are offered to support your career in veterinary care.