Versatile Route Coverage Specialist

UniFirst Corporation; Jackson (MI); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive Compensation

401(k) with company match

Profit sharing

Health insurance

Life insurance

Paid time off

Employee discounts

Tuition reimbursement

Work-life balance

Job summary

UniFirst is seeking a Route Coverage Specialist to support delivery routes when Route Service Representatives are unavailable. You’ll learn multiple routes, deliver garments, and ensure top-tier service to customers on established routes.

This role emphasizes safety, proactive problem solving, and strong communication while coordinating with the Service and Management Teams to meet customer expectations and maintain operational excellence.

Qualifications

• Driver’s License & Safe Driving Record: Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
• DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
• Educational Requirements: High school diploma, GED, or military service required.
• Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Relevant Experience: Prior experience in customer service, route sales, or delivery, roles is a plus!
• Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency.
• Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

Responsibilities

• Develop Proficiency Across Multiple Routes: Learn the ins and outs of multiple routes, including customer-specific details, to provide top-tier service.
• Deliver Garments and Product to Customers: Safely load, transport, and unload clean garments, flat goods, and other products to customers along established routes.
• Provide Excellent Customer Service: Step in and deliver high-quality service, supporting strong customer relationships through positive interactions and clear communication.
• Problem Solving: Resolve customer requests independently, using problem-solving skills to ensure satisfaction and maintain customer loyalty.
• Operational Excellence: Accurately manage invoices, conduct inventory audits, and maintain the safety and appearance of your vehicle.
• Safety: Follow all traffic laws, safety standards, and company policies to ensure the safety and well-being of yourself, your customers, and the company.
• Route Support: Collaborate with the Service and Management Teams to support new account installations, assist RSRs on routes, contribute to rerouting efforts, and collections.
• Effective Communication: Share customer feedback and potential solutions with location leadership. Stay informed about competitor activity in the local market.

Skills

Driver's License

Safe Driving Record

DOT Compliance

Strong Customer Service Skills

Physical Stamina

Tech-Savvy

Team Collaboration

Education

High School Diploma or GED (or military service)

Job description

UniFirst is seeking a Route Coverage Specialist to support delivery routes when Route Service Representatives are unavailable. You’ll learn multiple routes, deliver garments, and ensure top-tier service to customers on established routes.

This role emphasizes safety, proactive problem solving, and strong communication while coordinating with the Service and Management Teams to meet customer expectations and maintain operational excellence.