Multi-Route Delivery & Service Specialist

UniFirst Corporation; Kansas City (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with company match

Profit sharing

Health and life insurance

Paid time off

Employee discounts

Tuition reimbursement

Job summary

UniFirst is seeking a Route Coverage Specialist to step in on delivery routes when Route Service Representatives are unavailable. You’ll learn multiple routes, deliver garments and products, and safeguard timely, accurate service to our customers.

You’ll manage invoices, perform inventory checks, follow safety policies, and collaborate with service teams. This fast-paced, autonomous role offers variety, ongoing training, and opportunities to build customer relationships while supporting the

Qualifications

• Driver’s License & Safe Driving Record: Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
• DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
• Educational Requirements: High school diploma, GED, or military service required.
• Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Relevant Experience: Prior experience in customer service, route sales, or delivery, roles is a plus!
• Tech‑Savvy: Comfortable using and learning new technologies to enhance operational efficiency.
• Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

Responsibilities

• Develop Proficiency Across Multiple Routes: Learn the ins and outs of multiple routes, including customer-specific details, to provide top-tier service.
• Deliver Garments and Product to Customers: Safely load, transport, and unload clean garments, flat goods, and other products to customers along established routes. Collect and secure used or soiled garments and products for return, ensuring timely and accurate service to meet customer standards
• Provide Excellent Customer Service: Step in and deliver high-quality service, supporting strong customer relationships through positive interactions and clear communication.
• Problem Solving: Resolve customer requests independently, using problem‑solving skills to ensure satisfaction and maintain customer loyalty.
• Operational Excellence: Accurately manage invoices, conduct inventory audits, and maintain the safety and appearance of your vehicle.
• Safety: Follow all traffic laws, safety standards, and company policies to ensure the safety and well‑being of yourself, your customers, and the company.
• Route Support: Collaborate with the Service and Management Teams to support new account installations, assist RSRs on routes, contribute to rerouting efforts, and collections. You will also have the opportunity to upsell and strengthen customer relationships.
• Effective Communication: Share customer feedback and potential solutions with location leadership. Stay informed about competitor activity in the local market.

Skills

Strong Customer Service Skills

Tech-Savvy

Physical Stamina

Education

High school diploma, GED, or military service

Job description

UniFirst is seeking a Route Coverage Specialist to step in on delivery routes when Route Service Representatives are unavailable. You’ll learn multiple routes, deliver garments and products, and safeguard timely, accurate service to our customers.

You’ll manage invoices, perform inventory checks, follow safety policies, and collaborate with service teams. This fast-paced, autonomous role offers variety, ongoing training, and opportunities to build customer relationships while supporting the