Verint Call Recording & UC Integrations Engineer

EROS Technologies Inc.; Hartford (CT); Presencial; USD 80.000 - 100.000; Jornada completa

Descripción de la vacante

A strategic technology partner is seeking a Call Recording Solution Engineer in Hartford, CT. This role requires over 5 years of experience in integration and installation of Contact Center products. Proficiency in Unified Communications environments like Cisco and Avaya is essential, along with solid knowledge of voice and data communication principles. Join a team dedicated to providing tailor-made solutions to diverse client needs in a confidential environment.

Formación

• Minimum of 5+ years’ experience with integration, installation, and configuration of Contact Center products.
• Experience with Cisco CUCM or Avaya Session Manager.
• Solid understanding of TDM trunking, SIP, H.323, H.264, RTP, SIP Rec.

Responsabilidades

• Integrate and install Call Recording solutions in Contact Center environments.
• Work with Unified Communications systems to configure and enhance performance.
• Ensure compliance with EEO guidelines in all operations.

Conocimientos

Integration of Contact Center products

Unified Communications environments

Voice, video and data communications protocols

CTI integration

Descripción del empleo

A strategic technology partner is seeking a Call Recording Solution Engineer in Hartford, CT. This role requires over 5 years of experience in integration and installation of Contact Center products. Proficiency in Unified Communications environments like Cisco and Avaya is essential, along with solid knowledge of voice and data communication principles. Join a team dedicated to providing tailor-made solutions to diverse client needs in a confidential environment.