CTI Engineer: Cisco UCCE, ICM & CRM Integrations

E PRO Inc; Minneapolis (MN); On-site; USD 90,000 - 130,000; Full time

Job summary

E*Pro Consulting is seeking an experienced CTI/UC engineer to work within Cisco UCCE environments. The role covers CTI solution design, development and integration with contact center architectures.

You will implement and optimize ICM scripting, administer ICM components, and generate real-time and historical reports. Knowledge of Cisco CVP, CUCM, CUIC and CRM integrations (Salesforce, Pega) is required.

Qualifications

• CTI solution design, development and maintenance.
• Integration of CTI to contact centre architecture.
• CRM integrations with CTI solutions such as Salesforce, Pega.

Responsibilities

• Worked with Cisco UCCE (Unified Contact Center Enterprise).
• Familiarity with Cisco IP Telephony applications: CVP, ICM, CUIC, Enterprise call routing.
• Knowledge of Cisco CUCM platform.

Skills

CTI design

ICM scripting

SQL knowledge

Salesforce integration

Cisco CUCM

Job description

E*Pro Consulting is seeking an experienced CTI/UC engineer to work within Cisco UCCE environments. The role covers CTI solution design, development and integration with contact center architectures.

You will implement and optimize ICM scripting, administer ICM components, and generate real-time and historical reports. Knowledge of Cisco CVP, CUCM, CUIC and CRM integrations (Salesforce, Pega) is required.