Call Recording Solution Engineer

EROS Technologies Inc.; Hartford (CT); On-site; USD 80,000 - 100,000; Full time

Job summary

A strategic technology partner is seeking a Call Recording Solution Engineer in Hartford, CT. This role requires over 5 years of experience in integration and installation of Contact Center products. Proficiency in Unified Communications environments like Cisco and Avaya is essential, along with solid knowledge of voice and data communication principles. Join a team dedicated to providing tailor-made solutions to diverse client needs in a confidential environment.

Qualifications

• Minimum of 5+ years’ experience with integration, installation, and configuration of Contact Center products.
• Experience with Cisco CUCM or Avaya Session Manager.
• Solid understanding of TDM trunking, SIP, H.323, H.264, RTP, SIP Rec.

Responsibilities

• Integrate and install Call Recording solutions in Contact Center environments.
• Work with Unified Communications systems to configure and enhance performance.
• Ensure compliance with EEO guidelines in all operations.

Skills

Integration of Contact Center products

Unified Communications environments

Voice, video and data communications protocols

CTI integration

Job description

EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.

Job Description

Position: - Call Recording Solution Engineer

Location: - Hartford, CT

Duration: - 3 month C2H

Job Description:-

Minimum of 5+ years’ experience with integration, installation and custom configuration of Contact Center products such as Verint Call Recording.

Experience working and integrating with Unified Communications environments such as Cisco CUCM or transitory environments like Avaya Session Manager.

Solid understanding of voice, video and data communications principles and protocols including TDM trunking, SIP, H.323, H.264, RTP, SIP Rec and others.

Experience with CTI integration and interfacing to other real-time feeds

Additional Information

All your information will be kept confidential according to EEO guidelines.