Avaya & Cisco Contact Center Integration Engineer

Radford Global USA LLC; Richmond (VA); On-site; USD 75,000 - 95,000; Full time

Job summary

Radford Global USA LLC in Richmond, Virginia is seeking a qualified individual to assist in designing and implementing Cisco Unified Communications products. The ideal candidate will have extensive experience in Contact Center technologies, with a strong knowledge of VMWare and various ACD Systems.

The role requires at least 3 years of relevant experience and offers a flexible schedule. Candidates should demonstrate a passion for innovation in Contact Center technologies and processes.

Qualifications

• Bachelor’s Degree or military experience.
• At least 3 years of experience in Contact Center technologies.
• At least 3 years of experience in VMWare/VDI and CISCO technologies.

Responsibilities

• Assist and lead the design and implementation of Cisco Unified Communications products.
• Perform software upgrades on existing Cisco voice deployments.
• Provide guidance & leadership to Network Analysts & Network Professionals.

Skills

Contact Center technologies

VMWare/VDI

Avaya 1x

CISCO UCCE

Java

Html5

Css 3

Call Recording Technologies

Education

Bachelor’s Degree or military experience

Master’s Degree

Tools

Cisco Unified Communications products

IVR

Cloud based Contact Center solutions

Salesforce

TCP/IP networking

Job description

Radford Global USA LLC in Richmond, Virginia is seeking a qualified individual to assist in designing and implementing Cisco Unified Communications products. The ideal candidate will have extensive experience in Contact Center technologies, with a strong knowledge of VMWare and various ACD Systems.

The role requires at least 3 years of relevant experience and offers a flexible schedule. Candidates should demonstrate a passion for innovation in Contact Center technologies and processes.