Verification Director, Government Ops & Stakeholder Lead

Peraton; Maryland; Hybrid; USD 120,000 - 160,000; Full time

Job summary

Peraton is seeking a Verifications Director to lead verification, processing, and customer‑facing operations for CMS/HHS initiatives. You will serve as the senior onsite government liaison, driving performance, compliance, and strategic improvements while overseeing cross‑site teams in a major government context.

Responsibilities include managing daily customer interactions, ensuring timely verification delivery, and reporting executive‑level results.

Qualifications

• 10+ years of proven experience leading verification, credentialing, identity‑management, or similar regulated operational environments.
• Demonstrated experience in customer‑facing leadership roles, especially with senior government stakeholders.
• Strong background leading large teams and high‑volume, compliance‑driven operational workflows.
• Excellent communication, relationship management, and problem‑solving skills.
• Experience using data and metrics to drive operational performance.
• US Citizen and the ability to obtain a Public Trust clearance.

Responsibilities

• Serve as the primary customer‑facing leader for verification operations, maintaining daily contact with government stakeholders and ensuring responsive, transparent communication.
• Lead all verification and processing activities across the site, ensuring accuracy, timeliness, and compliance with federal regulations and contract requirements.
• Build and maintain trusted relationships with government officials, responding to inquiries, providing briefings, and addressing operational needs.
• Oversee site operational teams, including managers, supervisors, and specialists supporting verification, credentialing, customer service, and workflow execution.
• Develop and implement workforce strategies, staffing plans, and training programs to ensure a fully capable, mission‑ready team.
• Monitor operational metrics, throughput, quality performance, and service levels; drive continuous improvement initiatives to enhance mission delivery.
• Ensure strict adherence to all applicable federal, agency, and internal Peraton policies governing verification and identity‑related functions.
• Lead audit and inspection readiness efforts, maintaining accurate documentation and ensuring process integrity.
• Identify operational risks and drive mitigation strategies to ensure continuity and consistent performance.
• Prepare and deliver executive‑level reports, performance summaries, and recommendations to both internal leadership and customer stakeholders.
• Promote a culture of accountability, high performance, and customer focus throughout the site.

Skills

Executive leadership

Verification & credentialing

Stakeholder relationship mgmt

Regulatory compliance

Data-driven performance

Team leadership

Clear communication

Education

Bachelor’s degree in business/operations/public administration/security

Job description

Peraton is seeking a Verifications Director to lead verification, processing, and customer‑facing operations for CMS/HHS initiatives. You will serve as the senior onsite government liaison, driving performance, compliance, and strategic improvements while overseeing cross‑site teams in a major government context.

Responsibilities include managing daily customer interactions, ensuring timely verification delivery, and reporting executive‑level results.