Director of Consumer Communications for Government Programs

Peraton; Northern (KY); Hybrid; USD 86,000 - 138,000; Full time

Job summary

Peraton is seeking a Consumer Communications Director to lead strategic messaging for HHS CMS initiatives and public-facing programs. You will translate complex program information into clear content for the public, customers, and stakeholders.

You will oversee a team, collaborate with cross-functional partners, and shape crisis communications frameworks while ensuring regulatory compliance across channels.

Qualifications

• 6+ years of communications experience with 5+ years in a leadership role.
• Experience supporting large-scale, consumer-facing programs, ideally in government services, technology, or regulated industries.
• Exceptional writing, editing, and message development skills.
• Ability to translate technical program content into clear, accessible communications.
• Proven ability to lead communication strategy across matrixed environments.
• Understanding of compliance for public-facing communications (privacy, accessibility, regulatory standards).
• U.S. citizen and ability to obtain a Public Trust clearance.

Responsibilities

• Develop and own the enterprise consumer communications strategy aligned with Peraton’s mission, brand, and regulatory requirements.
• Lead integrated communication plans for major programs, service rollouts, customer-facing initiatives, and public-facing announcements.
• Oversee creation of consumer-centric content including FAQs, web content, notifications, campaigns, and incident communications.
• Partner with program teams, product owners, operations, legal, and public affairs for accuracy and tone.
• Establish communication frameworks for crisis response, outages, cyber events and high-visibility incidents.
• Manage communication channels (email, SMS, web portals, knowledge centers, social) ensuring timely and compliant delivery.
• Analyze communication performance data and consumer feedback to improve clarity and reach.
• Ensure communications align with federal, state, and contract requirements when supporting government clients.
• Supervise writers, communications specialists, and/or vendors.
• Represent Consumer Communications in cross-functional leadership forums.

Skills

Leadership

Written communication

Public-facing communications

Crisis communications

Stakeholder management

Regulatory compliance awareness

Team supervision

Education

Bachelor’s degree in Communications or related field

Master’s degree

Tools

Omnichannel platforms

Customer engagement tools

Job description

Peraton is seeking a Consumer Communications Director to lead strategic messaging for HHS CMS initiatives and public-facing programs. You will translate complex program information into clear content for the public, customers, and stakeholders.

You will oversee a team, collaborate with cross-functional partners, and shape crisis communications frameworks while ensuring regulatory compliance across channels.