Venue Usher & Guest Experience Associate

Live Nation Worldwide, Inc.; Virginia Beach (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Generous vacation

Healthcare

Retirement benefits

Student loan repayment

Tuition reimbursement

Paid caregiver leave

Exclusive event access

Job summary

Live Nation Entertainment in Virginia Beach is seeking an enthusiastic usher, greeter or ticket taker to help ensure guest safety, assist with seating, and maintain a clean, welcoming venue before, during and after shows. You will engage with guests, answer questions and resolve issues with courtesy and professionalism, while contributing to a safe, enjoyable experience for all attendees.

Applicants should be comfortable on their feet for long periods and able to climb stairs.

Qualifications

• High School Diploma or equivalent preferred.
• At least 1+ year in a guest service role preferred.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• Position requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25 lbs+.

Responsibilities

• Greet guests and scan tickets at entry.
• Assist guests with locating seats and answer questions.
• Maintain venue safety and cleanliness during events.
• Resolve guest issues and complaints.
• Assist guests with special needs and directions inside the venue.
• Support staff by verifying tickets and providing guidance in emergencies.

Skills

communication skills

interpersonal skills

judgment/diplomacy

guest service

Education

High School Diploma or equivalent

Job description

Live Nation Entertainment in Virginia Beach is seeking an enthusiastic usher, greeter or ticket taker to help ensure guest safety, assist with seating, and maintain a clean, welcoming venue before, during and after shows. You will engage with guests, answer questions and resolve issues with courtesy and professionalism, while contributing to a safe, enjoyable experience for all attendees.

Applicants should be comfortable on their feet for long periods and able to climb stairs.