Venue Technology & Systems Support Specialist

asmglobal; Albuquerque (NM); On-site; USD 38,000 - 52,000; Full time

Job summary

Legends Global in Albuquerque, NM seeks a capable technical support professional to provide level 1 and 2 assistance for point-of-sale systems and related hardware. The role requires proactive problem solving, brisk adaptation to event environments, and coordination with internal teams to keep venues fully operable.

Responsibilities include on-site hardware replacement, system diagnostics, and maintaining governance of safety policies and procedures during active events.

Qualifications

• Solid analytical and problem-solving skills; ability to organize, manage, and complete multiple tasks efficiently.
• Strong verbal and written communication and ability to work with diverse stakeholders.
• Ability to adapt to changing environments quickly.

Responsibilities

• Provide level 1 & 2 support to all point-of-sale system problems.
• Initiates and implements improvements to areas of responsibility.
• Conduct venue walkthroughs to ensure all systems are operational during events.
• Replace defective hardware before, during and after events.
• Diagnose software, firmware and hardware errors and breakages.
• Maintain thorough knowledge of the organization and adhere to standards and practices.

Skills

Analytical thinking

Problem solving

Communication skills

Microsoft Office

Stamina

Safety awareness

Job description

Legends Global in Albuquerque, NM seeks a capable technical support professional to provide level 1 and 2 assistance for point-of-sale systems and related hardware. The role requires proactive problem solving, brisk adaptation to event environments, and coordination with internal teams to keep venues fully operable.

Responsibilities include on-site hardware replacement, system diagnostics, and maintaining governance of safety policies and procedures during active events.