Venue Tech Support Specialist (POS & IT)

asmglobal; Los Angeles (CA); On-site; USD 55,104,000 - 66,124,800; Part time

Job summary

Legends Global is seeking a Venue Technology Assistant to support customer-facing technology at our venue. You will maintain POS systems, desktops, tablets, and end-user devices, collaborating with the regional team to ensure smooth operations during events.

This role emphasizes proactive preparation, strong customer focus, and the ability to stay calm during incidents. Prior help desk experience and a drive to support fast-paced live events are highly valued.

Qualifications

• High School Diploma or GED required.
• Associated Degree in technology related field preferred.
• CompTIA A+ or Network+ certification desired.
• 2+ years of Service Desk support.
• 2+ years of TCP/IP networks and wireless support.
• 2+ years of Windows 7/10 Pro experience.
• 2+ years of Microsoft Office and/or other packaged applications.
• 2+ years with Samsung or Apple tablets.
• 2+ years with audio/video equipment.
• 2+ years supporting a POS system.
• 2+ years supporting antivirus and device imaging systems.
• 2+ years providing technology training and mentoring.
• 2+ years supervisory experience required.
• ITIL knowledge and certification desired.

Responsibilities

• Works as part of Event Technology Support Team.
• Stays in radio and SMS contact with team members and Supervisor.
• Provides support to a designated zone of the stadium.
• Assists in equipment setup/teardown as needed.
• Maintains high level of support and client satisfaction.
• Performs tier one support; escalates when appropriate.
• Communicates known issues and impacts to operations.
• Prioritizes time-sensitive requests to minimize impact.
• Verifies issues are resolved and functionality restored.
• Communicates IT standards and best practices.
• Escalates to Supervisor when necessary.
• Other duties as assigned.

Skills

Keyboarding

MS Office

Interpersonal skills

Written communication

Oral communication

Detail oriented

Team motivation

Ownership & responsibility

Education

High School Diploma or GED

Associate Degree in technology related field

CompTIA A+ or Network+ certification

ITIL knowledge

Tools

POS system

Printers

Desktops and laptops

Samsung tablets

Apple tablets

Windows 7/10 Pro

Audio/Video equipment

Job description

Legends Global is seeking a Venue Technology Assistant to support customer-facing technology at our venue. You will maintain POS systems, desktops, tablets, and end-user devices, collaborating with the regional team to ensure smooth operations during events.

This role emphasizes proactive preparation, strong customer focus, and the ability to stay calm during incidents. Prior help desk experience and a drive to support fast-paced live events are highly valued.