Venue Operations & Experiences Lead NYC (Hybrid)

Original X Productions; New York (NY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Original X Productions in New York is seeking a Venue Operations Specialist, Experiences to support the day-to-day management of our growing Operations team across multiple locations. This role drives operational execution, ensuring consistency, efficiency, and a strong guest experience in a live entertainment context.

The position is based in New York and operates in a hybrid capacity, with in-office expectations of about 60-70%.

Qualifications

• Bachelor's degree preferred, or equivalent experience.
• 3-5 years of experience in hospitality, attractions, live entertainment, or related field.
• Experience supporting operations, vendor management, or budgeting.
• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and follow-through.
• Strong communication and interpersonal skills.
• Solutions oriented mindset.
• Proficiency in Microsoft Office and Google Workspace.
• Self-motivated with a strong sense of ownership.
• Willingness to travel as needed.
• Flexibility to work evenings and weekends as needed.

Responsibilities

• Support site leadership in executing operational standards, policies, and procedures.
• Assist in managing daily workflows, schedules, and operational priorities.
• Ensure consistency in execution across multiple locations.
• Support site teams with inspection, audit, and compliance preparation.
• Assist with operational readiness leading up to openings or key milestones.
• Travel to site locations to support teams and ongoing operations.
• Ensure all signage is aligned with current initiatives and on brand by partnering with creative team.
• Monitor rollout progress of new initiatives and adjust quickly if necessary.
• Communicate clearly and proactively with the director.
• Conduct routine walkthroughs to ensure the space is guest ready and compliant with standards.
• Assist in sourcing and onboarding third-party vendors.
• Maintain vendor documentation and agreements.
• Coordinate vendor communications and deliverables.
• Monitor vendor performance and service levels.
• Identify opportunities for cost savings and improved efficiency.
• Support vendor audits and evaluation of new suppliers.
• Track multiple operational projects across locations.
• Maintain timelines, milestones, and deliverables.
• Coordinate cross-functional project needs and updates.
• Document action items and ensure follow-through.
• Provide status updates to stakeholders.
• Compile daily, weekly, and monthly operational reports.
• Compile and distribute financial reporting across sites.
• Track expenses, invoices, and budget allocations.
• Support invoice processing and payment tracking.
• Monitor expenses to ensure alignment with budgets.
• Assist in identifying trends and reporting insights.
• Support development and documentation of SOPs.
• Maintain operational process documentation.
• Assist in rolling out updated policies and procedures.
• Identify gaps or inefficiencies in current processes.
• Recommend improvements to drive consistency and efficiency.
• Support recruiting, interviewing, and hiring processes.
• Assist with onboarding and training of new hires.
• Coordinate schedules, meetings, and team communications.
• Support travel planning and logistics as needed.
• Provide general administrative and operational support.

Job description

Original X Productions in New York is seeking a Venue Operations Specialist, Experiences to support the day-to-day management of our growing Operations team across multiple locations. This role drives operational execution, ensuring consistency, efficiency, and a strong guest experience in a live entertainment context.

The position is based in New York and operates in a hybrid capacity, with in-office expectations of about 60-70%.