Executive Head of Operations - Live Entertainment Venue

Brooklyn Sports & Entertainment; New York (NY); On-site; USD 170,000 - 210,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA/FSA eligibility

401k employer match

Paid time off

Job summary

Brooklyn Sports & Entertainment seeks a Head of Operations for its premier live-entertainment venue in Manhattan. You will own the P&L, drive guest experience, and translate strategy into disciplined on-site execution across show operations, F&B, guest services, security, and facilities.

We expect 15+ years in venue operations or related leadership, a proven track record of financial performance, and the ability to lead a high-accountability, non-traditional-hours team.

Qualifications

• 15+ years of experience in venue operations, hospitality, live entertainment, location-based entertainment, or a related operating leadership role.
• Experience overseeing complex, customer-facing businesses with multiple operating functions, including hospitality, guest services, and live programming. Experience opening a new venue is a plus.
• Proven track record of owning a P&L and driving financial and operational performance.
• Strong financial and analytical skills, with experience in reporting to executive leadership and/or ownership.
• Strong understanding of service standards, operational execution, safety protocols, and management accountability across departments.
• Experience serving as a senior point of escalation for operational, guest, staffing, or incident-related matters.
• Familiarity with live entertainment and hospitality-integrated concepts where guest flow, timing, atmosphere, and programming must work together seamlessly.
• Ability to balance business performance, team leadership, and guest experience in a dynamic operating environment.

Responsibilities

• Own the P&L, reporting, and operating cadence.
• Lead budgeting, forecasting, long-range planning, KPI development, and rigorous performance reviews; proactively surface insights, risks, and opportunities.
• Drive financial discipline across labor models, throughput, show utilization, and F&B performance.
• Identify and pursue revenue expansion opportunities beyond core ticketing and F&B, including private rentals, buyouts, special events and retail.
• Coordinate with the Partnerships team to identify and evaluate commercial opportunities that align with the brand, guest experience and operational capacity.
• Translate strategic vision into disciplined execution across show operations, food & beverage, guest services, security, and facilities.
• Act as the senior escalation point for complex operational, guest, safety, or staffing issues.
• Ensure consistent operating standards, service quality, and compliance in a live entertainment and hospitality environment.
• Manage the onsite staff, setting clear expectations, decision rights, and operating rhythms across the venue, show and hospitality teams.
• Support workforce planning, leadership development, and a high-accountability operating culture.
• Partner with creative and programming leaders to align show flow, timing, and atmosphere with operational and financial goals.
• Ensure a seamless, high-quality guest journey from arrival through departure.
• Build scalable systems, processes, and operating playbooks to support growth and future venues.

Skills

P&L ownership

Financial analysis

Operational leadership

Venue operations

Hospitality

Guest services

Leadership

Communication

Job description

Brooklyn Sports & Entertainment seeks a Head of Operations for its premier live-entertainment venue in Manhattan. You will own the P&L, drive guest experience, and translate strategy into disciplined on-site execution across show operations, F&B, guest services, security, and facilities.

We expect 15+ years in venue operations or related leadership, a proven track record of financial performance, and the ability to lead a high-accountability, non-traditional-hours team.