Guest Experience & Operations Lead

Original X Productions; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Individual Retirement Account

Commuter benefits

Paid vacation and sick leave

Job summary

Original X Productions (OGX) is seeking an Assistant Venue Manager for an immersive, walk-through experience in New York. You will partner with the Venue Management Team to execute staffing, onboarding, payroll, training, vendor coordination, and daily operations to deliver an exceptional guest experience.

The role focuses on execution, with the Venue Manager owning business strategy; you will lead by example, guide diverse teams, maintain safe and clean spaces, and ensure accurate reporting and

Qualifications

• 3+ years of senior leadership in revenue-generating hospitality, entertainment, or retail.
• Experience supporting hiring, training, and development of operational teams.
• Strong understanding of shift-based labor scheduling and operational workflows.
• Proven ability to work in a fast-paced environment and adapt to changing priorities.
• Excellent written and verbal communication skills.
• Highly organized with attention to detail and ability to multitask.
• Hands-on leadership by working alongside team members and driving accountability.
• Ability to work weekends, holidays, and flexible schedules as needed.

Responsibilities

• Oversee on-site operations ensuring efficiency and budget adherence.
• Lead and support department teams with coaching and accountability.
• Support recruitment and hiring of operational staff and vendors.
• Apply labor scheduling models to balance staffing and experience.
• Manage ticketing, POS, attractions, guest services, retail, cafe, security, and events.
• Assist exhibit services to maintain a high-quality guest environment.
• Help manage inventory including uniforms and supplies.
• Ensure compliance with company policies and health and safety protocols.
• Respond to guest concerns with professionalism and timely resolution.
• Support vendor coordination with third-party partners.
• Contribute to maintenance and upkeep of the attraction.
• Collaborate with cross-functional teams to support business objectives.
• Promote safety, accountability, and continuous improvement.
• Serve as Manager on Duty for select shifts.
• Perform any other duties as assigned.

Skills

Leadership

Staffing & Hiring

Labor Scheduling

Communication

Organizational skills

Attention to detail

Hands-on leadership

Flexibility

Job description

Original X Productions (OGX) is seeking an Assistant Venue Manager for an immersive, walk-through experience in New York. You will partner with the Venue Management Team to execute staffing, onboarding, payroll, training, vendor coordination, and daily operations to deliver an exceptional guest experience.

The role focuses on execution, with the Venue Manager owning business strategy; you will lead by example, guide diverse teams, maintain safe and clean spaces, and ensure accurate reporting and