Venue Operations Specialist, Experiences (NYC)

Original X Productions; New York (NY); Hybride; USD 60 000 - 75 000; Plein temps

Résumé du poste

Original X Productions in New York is seeking a Venue Operations Specialist, Experiences to support the day-to-day management of our growing Operations team across multiple locations. This role drives operational execution, ensuring consistency, efficiency, and a strong guest experience in a live entertainment context.

The position is based in New York and operates in a hybrid capacity, with in-office expectations of about 60-70%.

Qualifications

• Bachelor's degree preferred, or equivalent experience.
• 3-5 years of experience in hospitality, attractions, live entertainment, or related field.
• Experience supporting operations, vendor management, or budgeting.
• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and follow-through.
• Strong communication and interpersonal skills.
• Solutions oriented mindset.
• Proficiency in Microsoft Office and Google Workspace.
• Self-motivated with a strong sense of ownership.
• Willingness to travel as needed.
• Flexibility to work evenings and weekends as needed.

Responsabilités

• Support site leadership in executing operational standards, policies, and procedures.
• Assist in managing daily workflows, schedules, and operational priorities.
• Ensure consistency in execution across multiple locations.
• Support site teams with inspection, audit, and compliance preparation.
• Assist with operational readiness leading up to openings or key milestones.
• Travel to site locations to support teams and ongoing operations.
• Ensure all signage is aligned with current initiatives and on brand by partnering with creative team.
• Monitor rollout progress of new initiatives and adjust quickly if necessary.
• Communicate clearly and proactively with the director.
• Conduct routine walkthroughs to ensure the space is guest ready and compliant with standards.
• Assist in sourcing and onboarding third-party vendors.
• Maintain vendor documentation and agreements.
• Coordinate vendor communications and deliverables.
• Monitor vendor performance and service levels.
• Identify opportunities for cost savings and improved efficiency.
• Support vendor audits and evaluation of new suppliers.
• Track multiple operational projects across locations.
• Maintain timelines, milestones, and deliverables.
• Coordinate cross-functional project needs and updates.
• Document action items and ensure follow-through.
• Provide status updates to stakeholders.
• Compile daily, weekly, and monthly operational reports.
• Compile and distribute financial reporting across sites.
• Track expenses, invoices, and budget allocations.
• Support invoice processing and payment tracking.
• Monitor expenses to ensure alignment with budgets.
• Assist in identifying trends and reporting insights.
• Support development and documentation of SOPs.
• Maintain operational process documentation.
• Assist in rolling out updated policies and procedures.
• Identify gaps or inefficiencies in current processes.
• Recommend improvements to drive consistency and efficiency.
• Support recruiting, interviewing, and hiring processes.
• Assist with onboarding and training of new hires.
• Coordinate schedules, meetings, and team communications.
• Support travel planning and logistics as needed.
• Provide general administrative and operational support.

Description du poste

JOB SUMMARY:
OGX is seeking a Venue Operations Specialist, Experiences to support the day-to-day management and oversight of our growing Operations team. This role will assist in driving operational execution across multiple locations, ensuring consistency, efficiency, and a strong guest experience. The ideal candidate will have experience in the attractions, hospitality, or live entertainment industry, along with an interest in media and entertainment IP. This position supports operational planning, vendor management, financial tracking, and reporting, while partnering closely with site leadership and cross-functional teams.

This role is based in New York, and operates in a hybrid capacity, with an expectation of working in-office approximately 60-70% of the time. Flexibility to work weekends onsite is required.

DUTIES & RESPONSIBILITIES (include but are not limited to):

Operations Support & Execution

• Support site leadership in executing operational standards, policies, and procedures
• Assist in managing daily workflows, schedules, and operational priorities
• Ensure consistency in execution across multiple locations
• Support site teams with inspection, audit, and compliance preparation
• Assist with operational readiness leading up to openings or key milestones
• Travel to site locations to support teams and ongoing operations
• Ensure all signage is unkempt, aligned with current initiatives and on brand by partnering with creative team
• Monitor rollout progress of new initiatives and adjust quickly if necessary
• Communicate clearly and proactively with the director
• Conduct routine walkthroughs to ensure the space is guest ready and compliant with standards

Vendor Management & Coordination

• Assist in sourcing and onboarding third-party vendors
• Maintain vendor documentation and agreements
• Coordinate vendor communications and deliverables
• Monitor vendor performance and service levels
• Identify opportunities for cost savings and improved efficiency
• Support vendor audits and evaluation of new suppliers

Project Management

• Track multiple operational projects across locations
• Maintain timelines, milestones, and deliverables
• Coordinate cross-functional project needs and updates
• Document action items and ensure follow-through
• Provide status updates to stakeholders

Financial & Reporting Support

• Compile daily, weekly, and monthly operational reports
• Compile and distribute financial reporting across sites
• Track expenses, invoices, and budget allocations
• Support invoice processing and payment tracking
• Monitor expenses to ensure alignment with budgets
• Assist in identifying trends and reporting insights

Process Improvement & SOPs

• Support development and documentation of SOPs
• Maintain operational process documentation
• Assist in rolling out updated policies and procedures
• Identify gaps or inefficiencies in current processes
• Recommend improvements to drive consistency and efficiency

Team & Administrative Support

• Support recruiting, interviewing, and hiring processes
• Assist with onboarding and training of new hires
• Coordinate schedules, meetings, and team communications
• Support travel planning and logistics as needed
• Provide general administrative and operational support

QUALIFICATIONS:

• Bachelor's degree preferred, or equivalent experience
• 3-5 years of experience in hospitality, attractions, live entertainment, or related field
• Experience supporting operations, vendor management, or budgeting
• Strong organizational and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and follow-through
• Strong communication and interpersonal skills
• Solutions oriented mindset
• Proficiency in Microsoft Office and Google Workspace
• Self-motivated with a strong sense of ownership
• Willingness to travel as needed
• Flexibility to work evenings and weekends as needed

About Original X Productions:

Original X Productions are the operators of premier worldwide location-based entertainment experiences including The FRIENDS Experience. Our team are guest experience focused storytellers who are passionate, strive for excellence, committed to safety, and value fun in everything they do!

Compensation:

The salary range for this role considers a range of variables used in making compensation decisions and may include but is not limited to; experience, training, licenses, certifications, skill sets, business needs, travel. Compensation decisions are dependent on the unique variables that are present. A reasonable estimate of the current range is $60,000-$75,000 This range has not been adjusted based on the geographic location of the successful incumbent.