Luxury Venue Operations Manager (Multi-Site)

Great Performances; New York (NY); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

PTO

401(k)

medical

dental

vision insurance

transit benefits

paid and unpaid safe and sick time

FSA (Flexible Spending Account)

Job summary

Great Performances in New York, NY is seeking an Operations Manager to support the Venue Director in overseeing daily operations of eight high-end venues, ensuring exceptional service and a seamless tenant experience.

The ideal candidate has 3–5 years in hospitality operations, strong organizational and communication skills, and financial literacy to read P&L statements; travel between venues is required, with Monday–Friday plus occasional evenings for events.

Qualifications

• 3–5 years of experience in operations management, preferably within the hospitality or food & beverage industry.
• Exceptional multitasking ability in a fast-paced environment.
• Strong verbal and written communication skills for client-facing interactions and internal reporting.
• Ability to read and understand P&L statements and manage operational budgets.

Responsibilities

• Daily Operations: Assist the Venue Director with day‑to‑day tasks and provide immediate support to the Venue GMs to resolve operational issues.
• Process Improvement: Develop, refine, and implement Standard Operating Procedures across the portfolio to ensure consistency and efficiency.
• Site Inspections: Conduct regular visits to all nine venues to monitor operations, staff performance, and facility standards.
• Financial Management: Review P&L statements and budgets to track performance and ensure venues are operating within financial guidelines.
• Procurement: Assist venues with placing orders and managing inventory when additional support is required.
• Events & Proposals: Prepare event proposals for clients and provide on-site support during evening events as necessary.
• Client Relations: Maintain a professional presence and provide direct support and guidance to tenant guests to ensure a high-quality experience.

Skills

Operations management

Multitasking

Communication

Financial literacy

Professionalism

Travel willingness

Schedule flexibility

Job description

Great Performances in New York, NY is seeking an Operations Manager to support the Venue Director in overseeing daily operations of eight high-end venues, ensuring exceptional service and a seamless tenant experience.

The ideal candidate has 3–5 years in hospitality operations, strong organizational and communication skills, and financial literacy to read P&L statements; travel between venues is required, with Monday–Friday plus occasional evenings for events.