Venue IT Lead: End-User Support & Live Event Tech

Harris Blitzer Sports & Entertainment Career Center

New Jersey

On-site

USD 110,000 - 135,000

Full time

7 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with match

Paid time off

Holidays

Sports tickets

Job summary

Harris Blitzer Sports & Entertainment Career Center seeks a Senior Manager of Venue Technology & End User Support to lead end user support and operate key live-event systems at Prudential Center. The role blends hands-on leadership with deep technical expertise to keep staff, events, and fans’ systems running reliably.

The position requires 7+ years in IT with 3+ years in leadership, strong Windows/M365 expertise, and availability for evenings and weekends during events.

Qualifications

7+ years of experience in IT with at least 3 years in a management or team lead role.

Responsibilities

Provide L1 and L2 end user support for staff across Windows and Mac environments.
Lead IT service desk with game day and event coverage.
Manage onboarding and offboarding for venue staff.
Collaborate on shared service desk coverage across HBSE properties.
Maintain venue technology systems at Prudential Center.
Ensure underlying systems are patched and secure.

Skills

End user support

Team leadership

Windows Server

Active Directory

Group Policy

Microsoft 365

Intune

Autopilot

Communication

SLA management

Evening/weekend work

Tools

Xenial POS

Avaya phone systems

TriplePlay IPTV

C-Cure access control

Ticketing technology

Two-way radios

Extreme Networks

Job description

The position requires 7+ years in IT with 3+ years in leadership, strong Windows/M365 expertise, and availability for evenings and weekends during events.

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