Venue Technology Lead — Live Event IT & Support

ASM Global; Massachusetts; On-site; USD 24,796 - 30,307; Part time

Job summary

Legends Hospitality, LLC is seeking a technology-savvy individual focused on customer service to provide IT support at sporting and entertainment events. The role includes setting up systems, diagnosing issues, and ensuring optimal performance during events.

The ideal candidate will have a Bachelor's degree in Computer Information Systems, 1-3 years of experience, and flexibility for scheduling. Pay rate ranges from $18 to $22 per hour, encouraging a dynamic work approach.

Qualifications

• 1-3+ years of relevant work experience.
• Basic PC hardware knowledge.
• Good understanding of networking including TCP/IP, VLAN’s.
• Experience with virtual environments both servers and desktops.
• Relevant industry certifications.

Responsibilities

• Provide event day setup and support of multiple point-of-sale systems.
• Diagnose software, firmware, & hardware errors and breakage.
• Conduct stadium walk-through to ensure all systems are operational.
• Replace defective hardware before and after events.
• Work with vendors to resolve issues and implement changes.

Skills

Customer service skills

Analytical skills

Problem-solving skills

Verbal communication

Written communication

Flexibility

Education

Bachelor’s degree in Computer Information Systems or related field

Tools

Microsoft Office Suite

Windows operating systems

Wireless LAN concepts

Job description

Legends Hospitality, LLC is seeking a technology-savvy individual focused on customer service to provide IT support at sporting and entertainment events. The role includes setting up systems, diagnosing issues, and ensuring optimal performance during events.

The ideal candidate will have a Bachelor's degree in Computer Information Systems, 1-3 years of experience, and flexibility for scheduling. Pay rate ranges from $18 to $22 per hour, encouraging a dynamic work approach.