Venue Guest Experience Ambassador

Yaamava Resort & Casino at San Manuel; United States; On-site; USD 21,000 - 34,000; Full time

Job summary

Yaamava Resort & Casino at San Manuel is seeking a Guest Services Associate to greet guests, answer questions, and assist with seating and entry during events. You will verify tickets, direct guests, and help ensure safety and compliance with venue policies.

The role requires a High School Diploma or GED and at least two years in a guest service setting. Excellent communication and a calm, helpful demeanor are essential.

Qualifications

• Minimum two years in a guest service role.
• Box Office or live event customer service experience is a plus.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet guests, scan tickets, answer questions, and guide to seats during events.
• Resolve guest complaints or escalate to management when needed.
• Enforce venue policies and assist with safety, cleanliness and restrooms.
• Assist with seating changes and coordinate with Box Office as needed.
• Direct patrons during emergencies and document incidents.

Skills

Guest services

Communication skills

Judgment & diplomacy

Education

High School Diploma or GED

Job description

Yaamava Resort & Casino at San Manuel is seeking a Guest Services Associate to greet guests, answer questions, and assist with seating and entry during events. You will verify tickets, direct guests, and help ensure safety and compliance with venue policies.

The role requires a High School Diploma or GED and at least two years in a guest service setting. Excellent communication and a calm, helpful demeanor are essential.