Venue Building Services & Compliance Manager

Birmingham-Jefferson Convention Complex (BJCC); Birmingham (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

The Birmingham-Jefferson Convention Complex (BJCC) is seeking a Building Services Manager to lead custodial, housekeeping and venue appearance operations across BJCC properties. You will ensure facilities are clean, safe, and well maintained while directing staff and managing budgets and contracts.

This role requires strong leadership, extensive experience in large-venue facilities, and the ability to coordinate with events, safety, and facilities teams to ensure exceptional guest experiences.

Qualifications

• Minimum of five (5) years related experience in custodial work at the managerial level, preferably in a large public venue, hotel, or health care facility.
• Bachelor’s degree from an accredited college or university with emphasis in public administration, business management or a related field or a combination of experience and some college.
• Minimum of five (5) years’ experience preparing and managing service staffing contracts including preparing operating budgets, labor forecasts, inventory control and cost containment initiatives.
• Industry certification(s) preferred.
• Valid State Driver License.

Responsibilities

• Provide leadership and daily management of Building Services operations across all BJCC venues.
• Identifies, assigns and performs cleaning and janitorial tasks as required.
• Develop staffing plans and deployment strategies for events, changeovers and daily operations.
• Creates and maintains documented inspection logs and cleaning checklists.
• Develop and communicate departmental policies, SOPs, quality standards and inspection programs.
• Conduct routine facility inspections and implement corrective action plans.
• Develop departmental operating and capital budgets while monitoring expenditure.
• Administer service contracts, RFPs, vendor relationships and invoice reconciliation.
• Maintain inventory control for chemicals, supplies and equipment.
• Ensure compliance with OSHA, EPA, SDS, bloodborne pathogen, PPE and environmental regulations.
• Logistically plans operations associated with floor and carpet care, bathroom cleanliness, grounds care and overall building cleanliness consistent with the Convention Complex standards.
• Lead safety meetings, training and incident investigations for BJCC staff.
• Partner with Event Management, Operations, Public Safety and Facilities to support event readiness.
• Implement sustainability initiatives including waste reduction and recycling where practical.
• Recruit, hire, develop and retain high-performing employees.
• Demonstrated experience managing staffing contracts, including developing service specifications, monitoring vendor performance, administering service level agreements (SLAs), evaluating contractor compliance, and resolving performance issues appropriately.
• Administers service contract vendor relationship, including procurement, bid/RFP development assistance, contract implementation, monitoring, invoice reconciliation, and ongoing contract performance management.
• Proactively oversees and works closely with outsourced vendor service provider leadership to ensure compliance with contract deliverables.

Skills

Leadership

Contract management

Budgeting

Staffing contracts

Operations management

Education

Bachelor’s degree in public administration or business management

Experience with service staffing contracts

Valid State Driver License

Tools

CMMS / work order systems

Job description

The Birmingham-Jefferson Convention Complex (BJCC) is seeking a Building Services Manager to lead custodial, housekeeping and venue appearance operations across BJCC properties. You will ensure facilities are clean, safe, and well maintained while directing staff and managing budgets and contracts.

This role requires strong leadership, extensive experience in large-venue facilities, and the ability to coordinate with events, safety, and facilities teams to ensure exceptional guest experiences.