Events Concessions Lead - Premier Venue Manager

Gondola; Birmingham (AL); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health Savings Accounts

Life and Disability Insurance

Adoption Assistance

Identity Theft Protection

Job summary

Sodexo Live! in Birmingham, AL, is seeking a Concessions Manager to oversee day-to-day food and beverage operations at the Birmingham Jefferson Convention Complex, including safety compliance and revenue optimization.

You will supervise concession staff, coordinate with event managers on staffing, handle client inquiries, and ensure outstanding service. The role requires 1–2 years in food service management and strong leadership, with weekend/evening hours typical.

Qualifications

• 1–2 years of experience in food service management or concessions management.
• Experience in a large-scale venue, stadium or arena is a plus.
• Strong leadership and client service skills.
• Knowledge of health and safety regulations related to food service.

Responsibilities

• Supervise all concessions operations within the BJCC venues.
• Oversee the preparation, presentation, and service of food and beverages during events.
• Monitor concession staff and coordinate with event managers to align staffing with event size.
• Manage relationships with clients on a daily basis.
• Ensure high levels of customer service from all staff.
• Handle customer inquiries, complaints, and feedback promptly and professionally.
• Ensure compliance with health and safety regulations.
• Assist with setup/breakdown of concession areas.
• Hire, train, and supervise concession staff.
• Create schedules to maintain proper staffing levels.

Skills

Food service management

Event concessions management

Leadership

Client service

Communication

Health and safety regulations

Job description

Sodexo Live! in Birmingham, AL, is seeking a Concessions Manager to oversee day-to-day food and beverage operations at the Birmingham Jefferson Convention Complex, including safety compliance and revenue optimization.

You will supervise concession staff, coordinate with event managers on staffing, handle client inquiries, and ensure outstanding service. The role requires 1–2 years in food service management and strong leadership, with weekend/evening hours typical.