Vendor Partnerships Manager - Client Experience & Events

FOODWORKS; Santa Clara (CA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Job summary

FoodWorks, a division of Compass Group USA, seeks a Client Experience Manager to oversee and grow partnerships in California. You will recruit, onboard, and manage restaurant partners, food trucks, and specialty vendors, serving as the main liaison among partners, site managers, and clients.

The role focuses on building long-term relationships, expanding local networks, coordinating events, and delivering exceptional client satisfaction in a fast-paced environment. Travel up to 25% is expected.

Qualifications

• 3-5 years of experience in client management, account management, hospitality, food service, vendor relations, business development, event management, or related field.
• Proven ability to build and maintain strong professional relationships with clients and partners.
• Experience recruiting, managing, or supporting vendor partnerships preferred.
• Strong presentation skills to analyze and communicate business performance data.
• Excellent negotiation, communication, and interpersonal skills.
• Ability to manage multiple projects and priorities simultaneously.
• Strong problem-solving and decision-making abilities.
• Proficiency in Excel and Word.
• Ability to work remotely with strong collaboration.
• Willingness to travel up to 25%.

Responsibilities

• Own and manage the vendor partnership strategy within the local market.
• Identify, recruit, and onboard new restaurant, food truck, retail, and specialty food partners.
• Establish strong relationships with local minority-owned and emerging businesses.
• Manage onboarding processes including contracts, compliance, and insurance.
• Coordinate scheduling between restaurant partners and client locations.
• Plan and execute special events, pop-ups, and activations with partners.
• Maintain relationships with site managers and operations teams for smooth integration.
• Provide high-level customer service to clients, vendors, and internal stakeholders.
• Evaluate accounts and identify opportunities to enhance offerings.
• Maintain records, reporting, and data entry related to partner activities.
• Analyze market trends and client feedback to drive improvement.
• Conduct business reviews and present recommendations to leadership.
• Troubleshoot operational issues and coordinate internal resources.
• Serve as liaison between clients, vendors, and leadership.
• Perform other duties as assigned.

Skills

Client management

Account management

Vendor relations

Business development

Event management

Communication

Negotiation

Interpersonal skills

Project management

Microsoft Excel

Microsoft Word

Remote work

Travel up to 25%

Education

Associate's degree preferred.

Tools

Microsoft Office

Job description

FoodWorks, a division of Compass Group USA, seeks a Client Experience Manager to oversee and grow partnerships in California. You will recruit, onboard, and manage restaurant partners, food trucks, and specialty vendors, serving as the main liaison among partners, site managers, and clients.

The role focuses on building long-term relationships, expanding local networks, coordinating events, and delivering exceptional client satisfaction in a fast-paced environment. Travel up to 25% is expected.