Vendor Partnerships & Client Experience Lead - Remote

FOODWORKS; Oakland (CA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off

Job summary

FoodWorks is a division of Compass Group USA seeking a Client Experience Manager to oversee and grow strategic partnerships within California. You will recruit and onboard vendors, coordinate events, and maintain strong relationships with clients and site managers.

The role emphasizes network expansion, vendor diversification, and delivering exceptional service across restaurant partners, food trucks, and specialty food businesses.

Qualifications

• Associates degree preferred.
• 3-5 years of experience in client management, hospitality, food service, vendor relations, business development, event management, or a related field.
• Proven ability to build and maintain strong professional relationships with clients and business partners.
• Experience recruiting, managing, or supporting vendor partnerships is highly preferred.
• Strong presentation skills with the ability to analyze and communicate business performance data.
• Excellent negotiation, communication, and interpersonal skills.
• Demonstrated ability to manage multiple projects and priorities simultaneously.
• Strong problem-solving and decision-making abilities.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Ability to work independently in a remote environment while maintaining strong collaboration with internal teams.
• Willingness to travel up to 25%.

Responsibilities

• Own and manage the vendor partnership strategy within the assigned local market.
• Identify, recruit, and onboard new restaurant, food truck, retail, and specialty food partners.
• Establish strong relationships with local minority-owned and emerging businesses to diversify vendor offerings.
• Manage the full onboarding process, including contracts, compliance documentation, insurance requirements, and partner setup.
• Coordinate scheduling and programming between restaurant partners and client locations.
• Plan and execute special events, pop-ups, activations, and promotional opportunities with vendor partners.
• Build and maintain strong relationships with site managers and operational teams to ensure successful partner integration.
• Provide a high level of customer service and communication to clients, vendors, and internal stakeholders.
• Evaluate existing accounts and identify opportunities to enhance food and retail offerings.
• Maintain accurate records, reporting, and data entry related to partner activities, contracts, and events.
• Analyze market trends, vendor performance, and client feedback to drive continuous improvement.
• Conduct business reviews and present recommendations to clients and leadership teams.
• Troubleshoot operational issues and coordinate internal resources to ensure timely resolution.
• Serve as the primary liaison between clients, vendors, and company leadership.
• Perform other duties as assigned.

Skills

Relationship management

Networking

Business development

Negotiation

Communication

Project management

Presentation

Team collaboration

Travel readiness

Education

Associates degree preferred

Job description

FoodWorks is a division of Compass Group USA seeking a Client Experience Manager to oversee and grow strategic partnerships within California. You will recruit and onboard vendors, coordinate events, and maintain strong relationships with clients and site managers.

The role emphasizes network expansion, vendor diversification, and delivering exceptional service across restaurant partners, food trucks, and specialty food businesses.