CA Vendor Partnerships & Client Experience Manager

FOODWORKS; San Francisco (CA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

FoodWorks, a division of Compass Group USA, seeks a Client Experience Manager to oversee partnerships in California. You will recruit, onboard, and manage vendors including restaurants, food trucks, and specialty food providers, ensuring excellent client service and successful event execution.

The role focuses on expanding a diverse vendor network, coordinating with site managers, and delivering outstanding customer experiences while traveling up to 25% for local market visits and events.

Qualifications

• 3-5 years of experience in client management, account management, hospitality, vendor relations, business development, event management, or a related field.
• Proven ability to build and maintain strong professional relationships with clients and business partners.
• Experience recruiting, managing, or supporting vendor partnerships is highly preferred.
• Strong presentation skills with the ability to analyze and communicate business performance data.
• Excellent negotiation, communication, and interpersonal skills.
• Ability to work independently in a remote environment while maintaining strong collaboration with internal teams.
• Willingness to travel up to 25%, including local market visits and occasional domestic travel.

Responsibilities

• Own and manage the vendor partnership strategy within the assigned local market.
• Identify, recruit, and onboard new restaurant, food truck, retail, and specialty food partners.
• Establish strong relationships with local minority-owned and emerging businesses to diversify vendor offerings.
• Manage the full onboarding process, including contracts, compliance documentation, insurance requirements, and partner setup.
• Coordinate scheduling and programming between restaurant partners and client locations.
• Plan and execute special events, pop-ups, activations, and promotional opportunities with vendor partners.
• Build and maintain strong relationships with site managers and operational teams to ensure successful partner integration.
• Provide a high level of customer service and communication to clients, vendors, and internal stakeholders.
• Evaluate existing accounts and identify opportunities to enhance food and retail offerings.
• Maintain accurate records, reporting, and data entry related to partner activities, contracts, and events.
• Analyze market trends, vendor performance, and client feedback to drive continuous improvement.
• Conduct business reviews and present recommendations to clients and leadership teams.
• Troubleshoot operational issues and coordinate internal resources to ensure timely resolution.
• Serve as the primary liaison between clients, vendors, and company leadership.
• Perform other duties as assigned.

Skills

Relationship management

Account management

Vendor relations

Business development

Event management

Communication

Negotiation

Multi-project management

Excel

Travel coordination

Education

Associate's degree preferred

Tools

Microsoft Excel

Microsoft Word

Job description

FoodWorks, a division of Compass Group USA, seeks a Client Experience Manager to oversee partnerships in California. You will recruit, onboard, and manage vendors including restaurants, food trucks, and specialty food providers, ensuring excellent client service and successful event execution.

The role focuses on expanding a diverse vendor network, coordinating with site managers, and delivering outstanding customer experiences while traveling up to 25% for local market visits and events.