Vendor Partnerships & Client Experience Lead

FOODWORKS; South San Francisco (CA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

FoodWorks, a division of Compass Group USA, seeks a Client Experience Manager for California to recruit and onboard local partners—restaurants, food trucks, bakers, and minority-owned vendors—and to manage ongoing client relationships. You will coordinate events, ensure partner onboarding, and drive exceptional service with internal teams.

The role emphasizes relationship-building, vendor network expansion, and data-driven improvement, with travel up to 25% and a strong focus on hospitality and

Qualifications

• 3-5 years of experience in client management, account management, hospitality, food service, vendor relations, business development, event management, or a related field.
• Proven ability to build and maintain strong professional relationships with clients and business partners.
• Experience recruiting, managing, or supporting vendor partnerships is highly preferred.
• Strong presentation skills with the ability to analyze and communicate business performance data.
• Excellent negotiation, communication, and interpersonal skills.

Responsibilities

• Own and manage the vendor partnership strategy within the assigned local market.
• Identify, recruit, and onboard new restaurant, food truck, retail, and specialty food partners.
• Establish strong relationships with local minority-owned and emerging businesses to diversify vendor offerings.
• Manage the full onboarding process, including contracts, compliance documentation, insurance requirements, and partner setup.
• Coordinate scheduling and programming between restaurant partners and client locations.
• Plan and execute special events, pop-ups, activations, and promotional opportunities with vendor partners.
• Build and maintain strong relationships with site managers and operational teams to ensure successful partner integration.
• Provide a high level of customer service and communication to clients, vendors, and internal stakeholders.
• Evaluate existing accounts and identify opportunities to enhance food and retail offerings.
• Maintain accurate records, reporting, and data entry related to partner activities, contracts, and events.
• Analyze market trends, vendor performance, and client feedback to drive continuous improvement.
• Conduct business reviews and present recommendations to clients and leadership teams.
• Troubleshoot operational issues and coordinate internal resources to ensure timely resolution.
• Serve as the primary liaison between clients, vendors, and company leadership.

Skills

Client management

Account management

Hospitality

Food service

Vendor relations

Business development

Event management

Education

Associate's degree

Tools

Microsoft Office

Excel

Word

Job description

FoodWorks, a division of Compass Group USA, seeks a Client Experience Manager for California to recruit and onboard local partners—restaurants, food trucks, bakers, and minority-owned vendors—and to manage ongoing client relationships. You will coordinate events, ensure partner onboarding, and drive exceptional service with internal teams.

The role emphasizes relationship-building, vendor network expansion, and data-driven improvement, with travel up to 25% and a strong focus on hospitality and