Vendor Partnerships & Client Experience Lead (Remote)

FOODWORKS; Santa Clarita (CA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Job summary

FoodWorks, a Compass Group division, seeks a Client Experience Manager to grow vendor partnerships in California. You will recruit, onboard, and manage restaurants, food trucks, and specialty vendors while coordinating events and delivering excellent client service.

The role focuses on building long-term relationships with diverse local businesses, expanding the partner network, and ensuring seamless onboarding and event execution with internal teams and clients.

Qualifications

• 3-5 years of experience in client management, account management, hospitality, food service, vendor relations, business development, event management, or a related field.
• Proven ability to build and maintain strong professional relationships with clients and business partners.
• Experience recruiting, managing, or supporting vendor partnerships is highly preferred.
• Strong presentation skills with the ability to analyze and communicate business performance data.
• Excellent negotiation, communication, and interpersonal skills.
• Demonstrated ability to manage multiple projects and priorities simultaneously.
• Strong problem-solving and decision-making abilities.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Ability to work independently in a remote environment while maintaining strong collaboration with internal teams.
• Willingness to travel up to 25%, including local market visits and occasional domestic travel.

Responsibilities

• Own and manage the vendor partnership strategy within the assigned local market.
• Identify, recruit, and onboard new restaurant, food truck, retail, and specialty food partners.
• Establish strong relationships with local minority-owned and emerging businesses to diversify vendor offerings.
• Manage the full onboarding process, including contracts, compliance documentation, insurance requirements, and partner setup.
• Coordinate scheduling and programming between restaurant partners and client locations.
• Plan and execute special events, pop-ups, activations, and promotional opportunities with vendor partners.
• Build and maintain strong relationships with site managers and operational teams to ensure successful partner integration.
• Provide a high level of customer service and communication to clients, vendors, and internal stakeholders.
• Evaluate existing accounts and identify opportunities to enhance food and retail offerings.
• Maintain accurate records, reporting, and data entry related to partner activities, contracts, and events.
• Analyze market trends, vendor performance, and client feedback to drive continuous improvement.
• Conduct business reviews and present recommendations to clients and leadership teams.
• Troubleshoot operational issues and coordinate internal resources to ensure timely resolution.
• Serve as the primary liaison between clients, vendors, and company leadership.
• Perform other duties as assigned.

Skills

Client management

Account management

Vendor relations

Business development

Negotiation

Communication

Multi-project management

Education

Associate's degree preferred

Tools

Excel

Word

Job description

FoodWorks, a Compass Group division, seeks a Client Experience Manager to grow vendor partnerships in California. You will recruit, onboard, and manage restaurants, food trucks, and specialty vendors while coordinating events and delivering excellent client service.

The role focuses on building long-term relationships with diverse local businesses, expanding the partner network, and ensuring seamless onboarding and event execution with internal teams and clients.