Strategic Vendor Partnerships & Client Experience Manager

FOODWORKS; Modesto (CA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

FoodWorks, a Compass Group division, seeks a Client Experience Manager in California to build and scale strategic vendor partnerships with local restaurants, food trucks, and minority-owned businesses. You will recruit, onboard, and manage partners, ensuring top-tier service to clients and smooth event execution.

The role focuses on relationship-building, onboarding, scheduling, and coordinating with clients and site managers to drive satisfaction and growth in the CA market.

Qualifications

• 3-5 years of experience in client management, hospitality, or related fields.
• Strong ability to recruit, manage, or support vendor partnerships.
• Strong presentation skills with the ability to analyze and communicate business performance data.
• Excellent negotiation, communication, and interpersonal skills.
• Ability to work independently in a remote environment while collaborating with teams.

Responsibilities

• Own and manage the vendor partnership strategy within the assigned local market.
• Identify, recruit, and onboard new restaurant, food truck, retail, and specialty food partners.
• Establish relationships with local minority-owned and emerging businesses to diversify offerings.
• Manage onboarding, contracts, compliance, insurance, and partner setup.
• Coordinate scheduling between restaurant partners and client locations.
• Plan and execute events, pop-ups, activations, and promotions with partners.
• Build relationships with site managers and operational teams for partner integration.
• Provide high-level customer service and communication to clients, vendors, and stakeholders.
• Evaluate accounts and identify opportunities to enhance offerings.
• Maintain records, reporting, and data entry related to partners and events.
• Analyze market trends, vendor performance, and client feedback for improvement.
• Conduct business reviews and present recommendations to clients and leadership.
• Troubleshoot issues and coordinate resources for timely resolution.
• Serve as liaison between clients, vendors, and leadership.

Skills

Vendor relations

Business development

Client management

Event management

Negotiation

Communication

Relationship building

Project coordination

Education

Associate degree

Tools

Excel

Word

Job description

FoodWorks, a Compass Group division, seeks a Client Experience Manager in California to build and scale strategic vendor partnerships with local restaurants, food trucks, and minority-owned businesses. You will recruit, onboard, and manage partners, ensuring top-tier service to clients and smooth event execution.

The role focuses on relationship-building, onboarding, scheduling, and coordinating with clients and site managers to drive satisfaction and growth in the CA market.