Vendor Compliance & Oversight Specialist

Carrington; Wyoming; On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Healthcare plans

401(k) with company match

Discount programs (fitness, dining, &c

Training programs

Referral bonuses

Educational reimbursement

Community foundation involvement

Job summary

Carrington Mortgage Services is seeking a detail-oriented vendor management professional to oversee a network of third-party service providers and ensure ongoing compliance with policies and regulatory guidelines. The role involves due diligence, reporting, and escalation of issues as needed.

The position starts at $24–$27/hour and requires strong MS Office skills, analytical abilities, and prior experience in financial services or vendor management.

Qualifications

• Self-starter with minimal supervision and results-driven mindset.
• Ability to work independently in a regulated environment.
• Proficient in MS Office, especially Word/Outlook/Excel/Visio.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication.
• Ability to prioritize and multitask in a fast-paced environment.
• Bachelor's degree preferred.
• 1+ years in financial services, mortgage servicing, auditing, compliance or vendor management.

Responsibilities

• Review and assess large volume of documentation to complete existing vendor's annual review in accordance with regulatory compliance and internal policy.
• Monitor, track and conduct first level review of various vendor compliance documents throughout vendor oversight lifecycle, including contracts milestones and termination process documents, to ensure compliance with all company policies and procedures.
• Responsible for monitoring and maintaining the ongoing oversight of an assigned pool of third-party vendors and escalating any identified risks, material change in business operations, or privacy issues.
• Monitor and maintain Vendor Management Department inbox to ensure timely processing of external and internal inquiries and requests
• Manage the vendor ongoing reviews and annual contract obligations and ensure accuracy of vendor management system and timely vendor notifications as needed.
• Escalate matters to leadership team timely if unable to resolve issue.
• For new third-party vendors', conduct due diligence collection and evaluation of documents to ensure compliance with the company's rules and guidelines before submitting for approval through a formalized process.
• First point of contact for vendors and provide updates and on-going communication by running status reports and communicating with vendors through various means to follow up on required compliance items.
• Review of FNMA/FHLMC required documentation from vendor to ensure compliance and submit to FNMA/FHLMC for approval. Update vendor management system and notify internal stakeholders of any changes to approval status.
• Coordinate marketing and mortgage lending vendor invoices as needed.
• Responsible for ensuring that all documents in the internal system of record are current and entered upon receipt.
• Respond to site audit exceptions identified by QCVM for compliance and ensure tracking and timely delivery of completed site audit reports to internal stakeholders based on department procedures, including tracking of any required action/remediation plans.
• Provide support with processing vendor communication requests, including tracking acknowledgements as required.
• Conduct research and gather information for potential new service providers as requested by the business and/or VM leadership to meet new business needs for onboarding consideration.
• Log consumer complaints into vendor management system database and coordinate response with respective business areas for remediation.
• Perform other duties and special projects as assigned.

Skills

Analytical skills

Problem-solving

Communication skills

Time management

Self-starter

Education

Bachelor's degree preferred

High school diploma or GED

Tools

MS Office (Word, Outlook, Excel, Visio)

Job description

Carrington Mortgage Services is seeking a detail-oriented vendor management professional to oversee a network of third-party service providers and ensure ongoing compliance with policies and regulatory guidelines. The role involves due diligence, reporting, and escalation of issues as needed.

The position starts at $24–$27/hour and requires strong MS Office skills, analytical abilities, and prior experience in financial services or vendor management.