Vehicle Title & Compliance Specialist

Ritchie Bros. Auctioneers, Inc.; Commerce City (CO); Presencial; USD 45.000 - 60.000; Jornada completa

Descripción de la vacante

IAA Holdings, LLC (IAA) is a global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. The Title Specialist role supports securing documents to transfer vehicle title ownership, communicates with customers and owners, resolves discrepancies, and ensures compliance with state requirements.

Based in a dynamic yard operations environment, you will handle inbound calls, emails, and in-person requests, while maintaining accurate title records in the IAA

Formación

• 1-2 years State/National title processing experience.
• 2-3 years knowledge in title and salvage title requirements.
• Maintaining customer databases.
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint.
• Typical Field Office Environment.

Responsabilidades

• Review and process documentation for insurance and remarketing customers.
• Process incoming salvage titles from multiple states and set for sale.
• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners.
• Provides a variety of customer support services through the mail, email, telephone and direct personal contact.
• Reviews and enters in title work for all customers.
• Completes application to transfer title ownership.
• Enters information from titles received from the state into the IAA operating system.
• Stays current with title/salvage laws in multiple states.
• Responds to customer questions, complaints and requests.
• Resolves problems encountered in the effort to transfer title ownership.
• Performs word processing assignments, filing and related clerical duties.
• Follows well-established procedures and under close direction of supervisor.
• Assists with other office functions as needed.

Conocimientos

Customer service

Documentation handling

MS Office proficiency

Communication skills

Problem resolution

Herramientas

MS Office Suite

Outlook

Word

Excel

PowerPoint

Descripción del empleo

IAA Holdings, LLC (IAA) is a global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. The Title Specialist role supports securing documents to transfer vehicle title ownership, communicates with customers and owners, resolves discrepancies, and ensures compliance with state requirements.

Based in a dynamic yard operations environment, you will handle inbound calls, emails, and in-person requests, while maintaining accurate title records in the IAA