Vehicle Title & Registration Specialist — Customer Impact

NCDOT; Raleigh (NC); Hybrid; USD 39,000 - 69,000; Full time

Job summary

NCDOT in Raleigh is seeking a Program Coordinator I (S) to assist customers with vehicle registrations and title transactions at the Raleigh Central Services Office.

This role requires knowledge of NC General Statutes governing titles, accurate processing of payments and license plates, and strong customer service and administrative skills, with emphasis on compliance and confidentiality.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Experience interpreting policies, regulations and programs; and balancing a cash drawer.
• Experience recording, compiling, summarizing & analyzing data.
• Experience with personal computers and mainframe databases.

Responsibilities

• Assist customers with vehicle registrations, title transactions, and issuance of credentials.
• Apply and interpret NC General Statutes, policies, and procedures related to motor vehicle titles and registrations.
• Issue official, special, and personalized license plates per requirements.
• Process requests for crash reports and provide access to driving records while protecting privacy.
• Accept and process payments for penalties, fees, and other transactions.
• Provide accurate, courteous service and ensure transactions comply with laws and procedures.
• Perform other duties as assigned by the manager.

Skills

PC & mainframe database

Data entry & analytics

Regulatory interpretation

Cash handling

Customer service

Education

Bachelor's degree or equivalent

Job description

NCDOT in Raleigh is seeking a Program Coordinator I (S) to assist customers with vehicle registrations and title transactions at the Raleigh Central Services Office.

This role requires knowledge of NC General Statutes governing titles, accurate processing of payments and license plates, and strong customer service and administrative skills, with emphasis on compliance and confidentiality.