Vehicle Title & Compliance Specialist

RB Global Inc.; Rancho Cordova (CA); Hybrid; USD 52,000 - 68,000; Full time

Job summary

RB Global Inc. in Rancho Cordova, CA is seeking a Title Specialist responsible for securing documents to transfer vehicle title ownership and handling related communications with customers.

The role includes reviewing titles, resolving discrepancies, and ensuring compliance with state and buyer requirements. Responsibilities cover processing salvage titles, entering data into the IAA operating system, and providing strong customer support across mail, email, phone and in-person channels.

Qualifications

• 1-2 years state/national title processing experience.
• 2-3 years knowledge in title and salvage title requirements.
• Maintaining customer databases.
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint.

Responsibilities

• Review and process documentation for insurance and remarketing customers.
• Process incoming salvage titles from multiple states and set for sale.
• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners.
• Provides a variety of customer support services through the mail, email, telephone and direct personal contact.
• Reviews and enters in title work for all customers.
• Completes application to transfer title ownership.
• Enters information from titles received from the state into the IAA operating system.
• Stays current with title/salvage laws in multiple states.
• Responds to customer questions, complaints and requests.
• Resolves problems encountered in the effort to transfer title ownership.
• Performs word processing assignments, filing and related clerical duties.
• Follows well-established procedures and under close direction of supervisor.
• Assists with other office functions as needed.
• Immediately reports all violations of company policy to a supervisor or manager.
• Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures.
• Develop employees as part of a progression plan
• Maintain a culture of responsibility, accountability, integrity, and execution across span of control
• Other duties as assigned per management

Skills

State title processing

National title processing

Customer database management

MS Office Suite

Tools

Outlook

Word

Excel

PowerPoint

Job description

RB Global Inc. in Rancho Cordova, CA is seeking a Title Specialist responsible for securing documents to transfer vehicle title ownership and handling related communications with customers.

The role includes reviewing titles, resolving discrepancies, and ensuring compliance with state and buyer requirements. Responsibilities cover processing salvage titles, entering data into the IAA operating system, and providing strong customer support across mail, email, phone and in-person channels.