Title Processing Specialist — State Compliance & Service

RB Global Inc.; Byram (MS); Hybrid; USD 32,000 - 46,000; Full time

Job summary

RB Global is seeking a Title Specialist to secure and prepare documents for vehicle title transfer applications. You will communicate with customers, resolve discrepancies, and ensure compliance with state requirements across multiple jurisdictions.

This role emphasizes accuracy, timely responses, and professional service in a field-office environment. You will review title documents, process salvage titles, enter data into the RB Global system, and support customers and partners with solutions

Qualifications

• 1-2 years state/national title processing experience.
• 2-3 years knowledge in title and salvage title requirements.
• Maintaining customer databases.
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint.
• Typical Field Office Environment.

Responsibilities

• Review and process documentation for insurance and remarketing customers.
• Process incoming salvage titles from multiple states and set for sale.
• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners.
• Provides a variety of customer support services through the mail, email, telephone and direct personal contact.
• Reviews and enters in title work for all customers.
• Completes application to transfer title ownership.
• Enters information from titles received from the state into the IAA operating system.
• Stays current with title/salvage laws in multiple states.
• Responds to customer questions, complaints and requests.
• Resolves problems encountered in the effort to transfer title ownership.
• Performs word processing assignments, filing and related clerical duties.
• Follows well-established procedures and under close direction of supervisor.
• Assists with other office functions as needed.
• Immediately reports all violations of company policy to a supervisor or manager.
• Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures.
• Develop employees as part of a progression plan.
• Maintain a culture of responsibility, accountability, integrity, and execution across span of control.
• Other duties as assigned per management.

Skills

Title processing experience

Salvage title knowledge

Customer database management

Typical Field Office Environment

Tools

MS Office Suite

Outlook

Word

Excel

PowerPoint

Job description

RB Global is seeking a Title Specialist to secure and prepare documents for vehicle title transfer applications. You will communicate with customers, resolve discrepancies, and ensure compliance with state requirements across multiple jurisdictions.

This role emphasizes accuracy, timely responses, and professional service in a field-office environment. You will review title documents, process salvage titles, enter data into the RB Global system, and support customers and partners with solutions