Vehicle Service Experience Advisor

Worldwide Equipment Enterprises Inc; Summerville (SC); On-site; USD 34,000 - 41,000; Full time

Job summary

Worldwide Equipment Enterprises Inc in Summerville, SC is seeking a Service Advisor to advocate for customers during the service process, ensuring clear communication and a positive experience.

In this full-time role, you will open and manage repair orders, present estimates, obtain approvals, update customers on progress, and coordinate with the service team to keep work moving smoothly. Strong organizational and MS Office skills are required.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of related experience with direct customer contact.

Responsibilities

• Be the main customer contact in the service process and set expectations.
• Prepare repair orders with services and payment details.
• Provide and obtain approvals for estimates.
• Keep customers informed with progress and costs.
• Communicate with Service Department to track progress.
• Process payments before vehicle release.
• Review warranty repairs for filing requirements.
• Follow up with customers to schedule work.
• Maintain professional service desk appearance and conduct.
• Adhere to safety policies.
• Perform other duties as assigned.

Skills

Communication

Customer service

Microsoft Office

Administrative skills

Reading business documents

Time management

Multitasking

Detail-oriented

Organizational skills

Tact and diplomacy

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Worldwide Equipment Enterprises Inc in Summerville, SC is seeking a Service Advisor to advocate for customers during the service process, ensuring clear communication and a positive experience.

In this full-time role, you will open and manage repair orders, present estimates, obtain approvals, update customers on progress, and coordinate with the service team to keep work moving smoothly. Strong organizational and MS Office skills are required.