Customer-Focused Vehicle Service Advisor

Worldwide Equipment Enterprises Inc; Middlesborough (KY); On-site; USD 25,000 - 34,000; Full time

Job summary

Worldwide Equipment Enterprises Inc. in Middlesboro, KY is seeking a Service Advisor to act as the customer advocate throughout the service process. You will establish repair orders, communicate estimates, and keep customers informed of progress and costs.

The role requires strong communication, customer service, and administrative skills, with proficiency in MS Office and the ability to manage multiple tasks in a fast-paced shop environment.

Qualifications

• Excellent communication and listening skills with the ability to work with colleagues at multiple levels.
• Superior customer service, including empathy and effective handling of complaints.
• Proficient with Microsoft Office and able to quickly learn new systems.
• Familiarity with administrative duties, office equipment, and filing.
• Ability to read, analyze, and interpret business documents.
• Strong time management and prioritization to balance service tasks.
• Ability to multi-task and manage workload efficiently.
• Attention to detail and strong organizational skills.

Responsibilities

• Serves as the point of contact for the customer in the service process and sets expectations.
• Establishes repair orders with service details and payment components.
• Prepares repair estimates and secures customer approvals.
• Keeps customers informed with regular progress updates on costs and timing.
• Maintains communication with the service team about progress and issues.
• Processes payments prior to vehicle release.
• Reviews warranty repairs for filing requirements.
• Follows up with customers and schedules future work.

Skills

Communication

Customer service

MS Office proficiency

Administrative procedures

Document interpretation

Time management

Multi-tasking

Attention to detail

Organization

Education

High school diploma or GED

Job description

Worldwide Equipment Enterprises Inc. in Middlesboro, KY is seeking a Service Advisor to act as the customer advocate throughout the service process. You will establish repair orders, communicate estimates, and keep customers informed of progress and costs.

The role requires strong communication, customer service, and administrative skills, with proficiency in MS Office and the ability to manage multiple tasks in a fast-paced shop environment.