SERVICE ADVISOR

Worldwide Equipment Enterprises Inc; Summerville (SC); On-site; USD 34,000 - 41,000; Full time

Job summary

Worldwide Equipment Enterprises Inc in Summerville, SC is seeking a Service Advisor to advocate for customers during the service process, ensuring clear communication and a positive experience.

In this full-time role, you will open and manage repair orders, present estimates, obtain approvals, update customers on progress, and coordinate with the service team to keep work moving smoothly. Strong organizational and MS Office skills are required.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of related experience with direct customer contact.

Responsibilities

• Be the main customer contact in the service process and set expectations.
• Prepare repair orders with services and payment details.
• Provide and obtain approvals for estimates.
• Keep customers informed with progress and costs.
• Communicate with Service Department to track progress.
• Process payments before vehicle release.
• Review warranty repairs for filing requirements.
• Follow up with customers to schedule work.
• Maintain professional service desk appearance and conduct.
• Adhere to safety policies.
• Perform other duties as assigned.

Skills

Communication

Customer service

Microsoft Office

Administrative skills

Reading business documents

Time management

Multitasking

Detail-oriented

Organizational skills

Tact and diplomacy

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

SERVICE ADVISOR

Full Time Summerville, SC, US

Salary Range: $25.00 To $30.00 Hourly

POSITION SUMMARY

TheService Advisor acts as an advocate for the customer, playing a key role in ensuring a positive experience for the customer through effective communication throughout the service process, meeting or exceeding their expectations.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Serves as the point of contact for the customer in the Service process, identifying the needs of the customer and establishing shared expectations for work to be performed
• Establishes the repair order accurately, including details around specific services to be performed and payment for each component of the repair order.
• Completes and communicates repair estimates to customers and receives approvals for repairs in advance.
• Keeps the customer informed throughout the Service process, providing regular updates to clarify progress, status, and costs, avoiding any surprises or misunderstandings.
• Maintains ongoing communication with Service Department team members to maintain awareness of progress, status, and any unplanned issues that may affect completion of the repair order.
• Receives and processes payments prior to release of the vehicle to the customer.
• Reviews all warranty repairs to ensure all requirements for filing a warranty claim are collected
• Contacts customers to follow up on work performed and/or ask for business, scheduling work into the shop to help maintain efficient operations
• Maintains the professional appearance of the Service Desk area and demonstrates positive, professional behavior at all times in person or on the phone with customers and co-workers.
• Demonstrates safe working habits at all times.
• Performs other related duties as assigned by management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree(GED); additional related education/training is a plus.
• 1 year ofrelatedexperience, demonstrating some or all of the key functions of the role, including direct contact with customers both in person and over the phone.

REQUIRED SKILLS

• Effective communication/listening skills and the ability to work well withothers at a variety of levels.
• Excellent customer service skills, including active listening, tact/diplomacy, empathy, and the ability to respond to customer complaints effectively.
• Proficiency in MicrosoftOffice (Outlook, Word, Excel, PowerPoint, etc.) and a demonstrated ability to learn/navigate other systems.
• Knowledge of administrative responsibilities, systems, andprocedures, with hands-on experience with office equipment.
• Ability to read, analyze, and interpret businessdocuments
• Excellent time management skills, understanding that establishing priorities and meeting customers’ expectations involves balancing service work appropriately.
• Ability to multi-task and prioritizeworkload
• Attention to details and problem-solvingskills
• Positive attitude and strong organizational skills