Customer-Focused Automotive Service Advisor

Worldwide Equipment Enterprises Inc; Dayton (OH); On-site; USD 48,000 - 65,000; Full time

Job summary

Worldwide Equipment Enterprises Inc. is seeking a Service Advisor in Dayton, OH to advocate for customers and ensure a positive service experience through clear communication and efficient process management.

You will manage repair orders, present estimates, obtain approvals, and keep customers informed about progress and costs while coordinating with the Service Department and handling payments before vehicle release.

Qualifications

• High school diploma or GED; additional related education/training is a plus.
• 1 year of related experience, demonstrating some or all of the key functions of the role, including direct contact with customers both in person and over the phone.

Responsibilities

• Serves as the point of contact for the customer in the Service process, identifying the needs of the customer and establishing shared expectations for work to be performed.
• Establishes the repair order accurately, including details around specific services to be performed and payment for each component of the repair order.
• Completes and communicates repair estimates to customers and receives approvals for repairs in advance.
• Keeps the customer informed throughout the Service process, providing regular updates to clarify progress, status, and costs.
• Maintains ongoing communication with Service Department team members to maintain awareness of progress, status, and any unplanned issues that may affect completion of the repair order.
• Receives and processes payments prior to release of the vehicle to the customer.
• Reviews all warranty repairs to ensure all requirements for filing a warranty claim are collected.
• Contacts customers to follow up on work performed and/or ask for business, scheduling work into the shop to help maintain efficient operations.
• Maintains the professional appearance of the Service Desk area and demonstrates positive, professional behavior at all times in person or on the phone with customers and co-workers.
• Demonstrates safe working habits at all times.
• Performs other related duties as assigned by management.

Skills

Effective communication

Customer service

Microsoft Office

Administrative procedures

Reading and interpreting documents

Time management

Multi-tasking

Attention to detail

Positive attitude

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Worldwide Equipment Enterprises Inc. is seeking a Service Advisor in Dayton, OH to advocate for customers and ensure a positive service experience through clear communication and efficient process management.

You will manage repair orders, present estimates, obtain approvals, and keep customers informed about progress and costs while coordinating with the Service Department and handling payments before vehicle release.