Automotive Service Concierge

Hendrick Automotive Group; Kansas City (MO); On-site; USD 42,000 - 66,000; Full time

Job summary

Hendrick Lexus North (Kansas City) is seeking a Service Advisor to help customers identify and document service needs, schedule maintenance, and explain estimates. This role requires collaboration with technicians and a commitment to delivering outstanding service within the dealership environment.

The successful candidate will assist customers with service recommendations, prepare cost estimates for parts and labor, and ensure accurate record-keeping.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Valid Driver’s License

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advise customers on necessary and recommended services.
• Schedules appointments with customer.
• Enters itemized estimate on service order and explains estimate to customer.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.

Skills

Customer service

Communication

Teamwork

Education

GED

High School Diploma

Tools

Dealership management system

Microsoft Office

Job description

Hendrick Lexus North (Kansas City) is seeking a Service Advisor to help customers identify and document service needs, schedule maintenance, and explain estimates. This role requires collaboration with technicians and a commitment to delivering outstanding service within the dealership environment.

The successful candidate will assist customers with service recommendations, prepare cost estimates for parts and labor, and ensure accurate record-keeping.