Service Advisor

Lexus of Austin; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health care options

Dental coverage

Vision coverage

401k with company match

Training programs and career growth

Job summary

Lexus of Austin, part of Penske Automotive Group, seeks experienced Service Advisors to deliver exceptional customer experiences and service excellence.

As the liaison between customers and the service department, you will schedule appointments, review service history, and communicate maintenance needs along with accurate cost estimates.

Qualifications

• Experience as Automotive Service Advisor, Service Writer, or related role.
• Strong knowledge of vehicle maintenance recommendations and repair processes.
• Excellent communication and customer service skills.
• Ability to explain repair recommendations clearly and provide accurate estimates.

Responsibilities

• Schedule appointments and review service history with customers.
• Relay information about maintenance and repairs and provide cost estimates.
• Serve as liaison between customers and service department to ensure satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Problem solving

Tools

CRM system

Job description

Lexus of Austin, a Penske Automotive Group dealership, is looking for experienced Service Advisors to join our team and deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates.

What We Have To Offer

• Fortune 500 company, consistently recognized by Automotive News as among the \"Best Dealerships to Work For.\"
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

What We Are Looking For

• Previous experience as an Automotive Service Advisor, Service Writer, Service Consultant, or Luxury Automotive Service Advisor.
• Lexus or Toyota dealership experience is preferred; experienced Service Advisors from other automotive brands are encouraged to apply.
• Strong knowledge of vehicle maintenance recommendations, repair processes, and customer communication.
• Exceptional communication, interpersonal, organizational, and customer service skills.
• Ability to build trust, explain repair recommendations clearly, and provide accurate estimates.
• Strong work ethic with the ability to thrive in a fast-paced, performance-driven environment.
• Positive attitude, professionalism, and a team-oriented mindset.

What You Can Bring To The Table

• Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs.
• Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.
• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.